The Now Massage

Can you explain the specific reasons for the single litigation case filed in the past 3 years and what the outcome was?

Why is the monthly technology fee of $955 substantially higher than typical for massage franchise systems, and what specific services and software are included in this fee?

The franchise fee of $60,000 exceeds typical range for this category—can you itemize what is included in this fee and justify the premium pricing?

Given the impressive gross sales figures ($1.36+ million average), can you provide Item 19 statements showing net profit margins, break-even timelines, and typical operator expenses?

The total potential contract term of 30 years is significantly longer than typical (15.5-20 year range)—what are the renewal fee obligations at the 10-year and 20-year marks?

You note there are no encroachment protections in the franchise agreement—how do you prevent the franchisor from opening additional locations in or near an existing franchisee's territory?

With 0% termination and exit rates historically, can you explain what specific defaults or performance metrics would trigger franchisor termination under the 10-day monetary and 30-day non-monetary cure periods?

The non-compete clause restricts franchisees from operating any spa or massage therapy business for 2 years within 25 miles—are there any geographic or professional exceptions to this restriction?

Can you clarify the 20 approved supplier categories mentioned and provide a list of designated suppliers, including whether the franchisor or its affiliates profit from these supplier relationships?

What percentage of revenue does the franchisor expect franchisees to invest in marketing and operations to maintain the high average sales figures cited in Item 19?

Since the system has grown rapidly (64.6% in 3 years), what support and training changes have been implemented to maintain quality and profitability at scale?

Are there any franchisees who have declined renewal at the end of their initial 10-year term, and if so, what were their reasons?

The personal guarantee clause requires stockholders, members, managers, and spouses to guarantee all franchisor obligations—can you explain the maximum liability exposure and whether any carve-outs exist?

How is the $10,000 transfer fee applied—does it cover franchisor approval costs, training for a new owner, and/or system updates?

Given the franchise's strong unit growth and high reported sales, what is the projected unit growth for the next 3-5 years, and are there geographic saturation concerns?

Can you provide detailed examples of the 20 non-curable defaults mentioned in the termination clause that would result in immediate franchisor action without a cure period?

What ongoing operational support and training is provided beyond the initial investment period, and are there additional costs for advanced training or consulting?

For the single litigation case in the 3-year period, was it related to franchisee performance, franchise agreement disputes, intellectual property, or other issues?