SureStay Collection by Best Western

Can you provide detailed breakdowns of the 17 litigation cases, including the nature of disputes, amounts involved, and outcomes of settled cases?

Of the 10 cases where the franchisor was defendant, what were the primary allegations and how were they resolved?

What triggered the 7 cases initiated by the franchisor as plaintiff, and what were the settlements or judgments?

The system had 0 units in 2022 and 2023 but 4 units in 2024 - can you clarify whether these are newly opened units or franchise agreements that started unit operations in 2024?

Given that the initial contract term is 10 years compared to the typical 15-20 years in your category, what is the rationale for the shorter term, and will renewal options extend the relationship beyond 10 years?

The transfer fee of $10,000 is below typical market rates for hospitality franchises - are there any conditions or scenarios where this fee could increase?

Your franchise fee of $25,000 is significantly lower than typical hospitality franchises ($35,000-$75,000) - what costs and support services are included at this price point?

The franchise territory is non-exclusive with no encroachment protection - can you clarify how you define and protect individual franchisee territories, if at all?

With zero non-compete restrictions (0 years/0 miles), what prevents a franchisee from operating competing brands immediately after contract termination or expiration?

Can you provide copies of all 17 litigation cases filed or settled in the past 3 years, along with summary descriptions for prospective franchisees to review?

What is the status of the 4 current units in terms of performance, profitability, and franchisee satisfaction?

Given the lack of Item 19 financial performance disclosures, can you provide any voluntary financial data (unit sales, operating costs, profit margins) from existing franchisees?

Why is the total potential contract term limited to 10 years when the typical hospitality franchise offers 20-30 year potential terms?

Are renewal options automatic, negotiable, or at the franchisor's sole discretion, and what happens if renewal is not offered?

Of the litigation cases where the franchisor was defendant, were any cases initiated by franchisees, suppliers, employees, or regulatory agencies?

Can you explain the litigation spike - are these cases primarily related to franchise relationship disputes, operational issues, or other categories?

What support, training, and ongoing services justify a $25,000 franchise fee compared to competitors charging $35,000-$75,000?

Will the franchise agreement include a specific territory definition in writing, or does the non-exclusive status mean franchisees have no territorial protections?

How many of the 4 current franchisees have completed their first full year of operations, and what are the average unit volumes (AUV) compared to company-owned units?