Zoom Drain Franchise, LLC

Can you explain the circumstances of the 1 litigation case on record and how it was resolved?

What accounts for the significant increase in unit exits from 11 in 2023 to 34 in 2024, particularly the 13 terminations and 14 transfers?

Why does the median gross sales figure of $261,154 fall below the category typical range, and what percentage of franchisees fall below this median?

How many franchisees were reporting in the Financial Performance Item 19 disclosure, and does the large gap between median ($261,154) and average ($1,021,172) gross sales indicate significant performance variance across the system?

The termination rate of 7.8% exceeds the typical range - what are the primary reasons franchisees are being terminated, and has the franchisor implemented any corrective actions?

Can you provide a breakdown of which specific renewal conditions from the franchise agreement are being enforced, given that only 5 conditions are referenced versus the typical 6-9?

The non-compete radius of 50 miles exceeds the typical range of 25-40 miles - how is this restriction enforced post-termination, and have there been disputes regarding its geographic scope?

Given the 31.75% net unit growth in the past year, what is the franchisor's growth strategy, and how many of the new units are conversions versus entirely new locations?

The transfer rate of 8.4% exceeds the typical range - what approval process and fees apply to transfers, and has the franchisor denied any transfer requests?

With the Financial Performance score at 51/100 (below the typical 54-60 range), what support or operational improvements is the franchisor providing to struggling franchisees?

The Investment Cost score of 60/100 falls below the typical 74-75 range - are there material costs beyond the $49,500 franchise fee that franchisees should anticipate, such as real estate, equipment, or working capital?

Can you explain the significant disparity between top quartile sales ($2,890,307) and median sales ($261,154)? What differentiates the highest-performing units?

How many of the 7 units marked as 'ceased for other' reasons in 2024 were franchisor closures versus franchisee decisions?

The franchisor has a Support & Training score of 95/100 (above typical range) - what specific training programs and ongoing support are included, and are they reflected in the $300 technology fee?

Given exclusive territory protection, how does the franchisor define and protect exclusive territory boundaries, and have there been disputes regarding encroachment?

What happens to a franchisee's renewal fees and conditions if they fail to meet unspecified renewal requirements, and is renewal automatic or discretionary by the franchisor?

The dispute resolution clause requires arbitration in Plymouth Meeting, Pennsylvania - what is the typical cost and timeline for arbitration, and are there any published arbitration awards involving Zoom Drain?

How has the franchisor's rapid expansion (45.4% CAGR over 3 years) affected franchisee support capacity, training quality, and territory availability?

Can you clarify the exclusive supplier arrangement mentioned in the operational control clause - what are the typical costs, and how does the franchisor ensure pricing competitiveness?

Are there specific performance metrics or sales thresholds required for renewal, and what percentage of franchisees have failed to renew versus being non-renewed by the franchisor?