The franchise system lost 16 units (48.5%) in 2024 alone. What specific circumstances led to these terminations and closures, and were these franchisor-initiated or voluntary exits?
#1
Of the 4 pending or resolved litigation cases against the franchisor, what were the primary claims and outcomes? Are any related to the 2024 unit closures?
#2
The initial term is only 3 years with a 3-year renewal option, resulting in a maximum potential term of 3 years total. Why is the contract term significantly shorter than the typical 10-year initial term for coffee and bakery franchises?
#3
Given the 48.5% termination rate in 2024, what protections do franchisees have against termination beyond the 60-day cure period for curable defaults?
#4
The franchise agreement specifies 12 non-curable defaults resulting in immediate termination. What are these 12 defaults, and have they been the primary basis for 2024 terminations?
#5
Personal guarantees are required from all owners with 20% or more equity. What specific liabilities are franchisees personally guaranteeing, and are there limits on franchisor claims?
#6
All proprietary ingredients must be purchased from Inkism-Taiwan. What are the pricing terms and margins, and are there annual price increase limitations?
#7
The royalty rate is 4.0%, below typical rates. Are there other mandatory fees or profit-sharing arrangements not reflected in the royalty rate?
#8
Territory is protected but not exclusive. What is the policy on franchisor-owned units or multiple franchisees operating in the same territory?
#9
What training and support are provided at the initial stage, and what ongoing support is available during the 3-year term? How does this compare to support provided by competing franchises?
#10
The system grew from 13 to 35 units in 2 years (169% growth), then contracted to 33 units in 1 year. What was the franchisee recruitment strategy, and what were the unit economics during the rapid growth period?
#11
The renewal fee is $10,000. If a franchisee wishes to renew after the initial 3-year term, what additional physical modifications or operational changes are required?
#12
The non-compete clause is 1 year/25 miles. After the franchise relationship ends, what specific activities are restricted, and does this apply to franchisees who voluntarily exit?
#13
Has the franchisor disclosed Item 19 (financial performance) to prospective franchisees, or are there alternative financial disclosures available showing typical unit revenues and profitability?
#14
The 2024 terminations represent a 48.5% closure rate. Are there documented reasons provided to franchisees, and have any franchisees sued the franchisor related to these terminations?
#15
The system has only 33 current units, making it very small. How long has the franchisor been operating, and what is the franchisor's track record with prior franchise systems?
#16
The contract provides for 12 termination causes. Beyond non-curable defaults, what other termination triggers exist, and how easily could the franchisor terminate for business reasons?
#17
Given the 4 litigation cases against the franchisor and the 48.5% termination rate, what are prospective franchisees saying about their experience in available reviews or testimonials?
#18