What specific factors contributed to the sharp closure of 11 units in 2023, and have conditions improved since then to stabilize the remaining 20 units?
#1
The System Health score is 0 (well below typical 50-75 range). What support, training, or operational systems are currently in place, and how do you plan to strengthen system health going forward?
#2
Can you provide details on the 2 units terminated in 2023, including whether terminations were franchisor-initiated or franchisee-initiated, and the stated reasons?
#3
Your franchise fee of $25,000 is significantly below industry average ($40,000-$60,000). What investment costs and expenses should a franchisee expect beyond the franchise fee to open a location?
#4
With a 3-year turnover rate of 39.4% and current unit base of only 20, what is your strategy for unit growth and system stabilization?
#5
The non-compete clause extends 2 years and 15 miles post-termination. How frequently is this enforced, and are there examples where former franchisees challenged these restrictions?
#6
Renewal requires mandatory re-imaging, renovation, and refurbishment with 7 specified conditions. What is the estimated cost for a franchisee to renew at the end of the initial 10-year term?
#7
Transfer fee is $5,000, which is notably lower than typical ($10,000-$17,138.50). Are there restrictions on who can acquire a transferred unit, and what approval process applies?
#8
You require franchisees to purchase from approved suppliers in 7 categories. Can you provide a list of approved suppliers and typical pricing compared to market alternatives?
#9
Personal guarantees are required from all ownership holders and their spouses. Under what circumstances would the franchisor call on these guarantees, and are there caps on indemnification liability?
#10
Item 19 financial performance data is not provided. Can you share median or average unit volumes, profitability data, or ranges for units across different market sizes?
#11
What is the current membership size and revenue trends for the remaining 20 locations, and how do these compare to unit performance 1-3 years ago?
#12
The technology fee of $165 monthly is below typical range. What specific technology services does this cover, and are there additional technology costs or software required beyond this fee?
#13
How many of the 4 units that closed in the past year were due to owner financial difficulty versus other factors, and what support was offered to struggling franchisees before closure?
#14
What is the non-renewal rate of 12.5% based on—are franchisees choosing not to renew, or are you declining to renew franchisees, and what are the primary reasons?
#15
The total potential term of 30 years exceeds typical franchise contracts. What are the conditions under which renewal would be denied, and how frequently do renewals occur in practice?
#16
With investment costs starting at $25,000 franchise fee, what is the total initial investment range franchisees should expect, including equipment, buildout, and working capital?
#17
Can you explain the 4 units that ceased operations for 'other' reasons in 2022 and 2024? What circumstances classified them as 'ceased other' versus closures or terminations?
#18
What training and ongoing support programs are provided to franchisees, and how do these align with the Support & Training score of 81 (slightly below typical 82-93 range)?
#19