UBREAKIFIX BY ASURION

What specific disputes were involved in the 2 litigation cases initiated against uBreakiFix, and what is the nature of the 1 pending case?

The system declined 5.4% in the past year (39 units). What percentage of these closures were franchisor-initiated terminations versus voluntary exits, and what are the primary reasons franchisees are exiting?

Why did terminations spike to 18 units in 2023 compared to 1 in 2022? What enforcement actions or policy changes prompted this increase?

The 2024 transfer rate (7.3%) is more than double the typical range. Are these transfers primarily due to franchisees selling to other operators, or are they franchisor-directed transfers?

Median unit sales of $597,831 are significantly below the category average of $929,203-$1,918,692. What percentage of units operate below break-even, and what support does the franchisor provide to underperforming locations?

The agreement permits 20 termination causes and allows only 10 days to cure most defaults (5 days for payment defaults). How frequently are franchisees terminated for curable defaults, and what are the most common termination triggers?

Post-term non-compete restrictions are 2 years within 20 miles. Have there been disputes with former franchisees regarding non-compete enforcement, and how aggressively does the franchisor pursue violations?

The agreement allows you a 30-year total potential term (initial 10 years + two 10-year renewals). What are the 7 conditions required to qualify for renewal, and how frequently are renewals denied?

The renewal fee is $10,000 and the transfer fee is $10,000. Are there any other fees charged at renewal or during unit transfers?

Personal guarantees are required from individuals with 10% or greater ownership. If the franchise fails, can the franchisor pursue personal assets of guarantors beyond the franchise business value?

Late payment penalties are 18% annual interest. Has the franchisor assessed these penalties against franchisees, and what are the primary reasons for late payments?

The agreement requires purchasing designated products and services only from the company, affiliates, or approved suppliers. What are the profit margins the franchisor realizes from these required purchases?

Can the franchisor unilaterally establish, modify, or enforce fixed, minimum, or maximum repair rates and pricing policies during your operating term, and have rates been changed significantly since the franchise began?

The agreement contains mandatory arbitration in Florida. Are there any disputes currently in arbitration, and what has been the average cost and timeline of past arbitrations?

Encroachment protection is listed as true. Has the franchisor opened company-owned locations or granted new franchises within existing franchisee territories, and if so, how many and when?

The Financial Performance Score (52/100) is below the typical range. Can you provide detailed Item 19 financial performance data showing what percentage of units achieved the median sales figure of $597,831?

What percentage of franchisees remain in the system for the full initial 10-year term, and what are the primary reasons franchisees do not renew?

The Risk Factors score (70/100) is below the typical range. What are the three primary operational or market risks currently facing the system, and how is the franchisor addressing them?