Town Square Franchising LLC

Can you provide details on the single unit transfer that occurred in 2024? What were the circumstances and was it voluntary or franchisor-initiated?

The transfer rate of 11.1% is above typical for senior care franchises. How frequently do franchisees typically transfer their units, and what is the franchisor's approval process for transfers?

Your franchise fee of $99,500 is approximately 76% higher than the category typical range of $49,500-$56,500. What additional value or services justify this premium pricing?

The royalty rate of 7.0% is above the typical 5.0-6.0% range. What specific services and support does this royalty fund, and how is it calculated or applied?

Your monthly technology fee of $500 is above the typical range of $141-$439.50. What technology systems and services are included, and can franchisees opt out or negotiate this fee?

The transfer fee of $25,000 exceeds the typical range by approximately 3%. Under what circumstances is this fee charged, and is it negotiable?

Your non-compete radius of 5 miles is significantly narrower than the typical 20-46 mile range. How does this limited radius protect both franchisees and the franchisor from market overlap?

Territory is marked as protected but not exclusive. Can you clarify what encroachment protections are provided, and under what circumstances the franchisor might allow another franchisee to operate nearby?

With only 9 current units and 3 years of history, how long has this franchise system been operating, and what are your growth projections for the next 3-5 years?

The Territory score of 60 is below the typical 80-85 range. What specific aspects of your territory terms fall below industry standards, and how might this impact franchisee performance?

Item 19 financial performance data shows average gross sales of $1,312,615. How many franchisees reported this data, what is the typical net profit margin, and what is the range of performance among your existing franchisees?

What are the renewal terms and any associated renewal fees after the initial 10-year term, given that Item 19 shows a renewal option but renewal fee data is not listed?

The Ongoing Fees score of 58 is below the typical 62.0. Beyond royalty, ad fund, and technology fees, what other ongoing costs might franchisees incur?

Can you provide a breakdown of your current 9 units by performance tier (top, middle, bottom performers) and explain why no units have been terminated or closed in 3 years?

The Investment Costs score is 0, which is significantly below the typical 74-76 range. What initial investment amounts should a prospective franchisee expect beyond the $99,500 franchise fee?

Regarding operational control, you maintain control over 4 categories of suppliers including mandatory use of specified build-out contractors. Can franchisees negotiate alternative suppliers, and what are the cost implications of this mandatory requirement?

With no litigation cases over 3 years, can you explain what dispute resolution processes are in place and provide any examples of disagreements between franchisor and franchisees that were resolved?

The contract allows a 2-year/5-mile non-compete, which is narrow compared to industry standards. What happens to franchisees who operate in neighboring territories after contract expiration?