TikkaShack / Masala Wok

The technology fee of $150/month is significantly below the typical range of $200-$500 for fast casual restaurants—what services and systems are included in this fee, and are there additional technology costs not listed separately?

Your Contract Terms score of 70 is above typical for this category—can you explain which specific contract provisions are more franchisor-favorable than industry standard, particularly regarding the 17 non-curable defaults that allow immediate termination?

The Ongoing Fees score of 60 is below typical—what specific ongoing cost obligations exist beyond royalty (6%), ad fund (2%), and technology fee ($150) that may not be fully reflected in the baseline fee structure?

Your net unit growth of 43.75% in the past year significantly exceeds the typical 0-22% range—what is driving this rapid expansion, and what percentage of growth is from new franchisees versus existing unit growth?

Can you provide the specific reasons for the 2 units that closed or ceased operations in 2022, and confirm whether these were voluntary closures or franchisor-initiated actions?

The non-compete clause restricts activity within 10 miles for 2 years post-exit—how strictly does the franchisor enforce this, and are there any documented disputes or exceptions?

What are the mandatory refurbishment requirements at renewal (mentioned in renewal conditions), and can you provide estimated costs for these equipment and systems upgrades?

You require personal guarantees on a joint and several basis from designated principals—how many principals typically need to guarantee, and are there scenarios where this requirement can be waived or limited?

All disputes require mandatory binding arbitration with class action and jury trial waivers—what is the typical cost and timeline for arbitration under your standard dispute resolution process?

Can you clarify which supplier categories have approved-supplier restrictions, whether franchisees can request approval of alternative suppliers, and what the approval process and timeline looks like?

The franchisor retains the right to establish maximum, minimum, or other pricing controls—has this been exercised, and if so, what categories of products or services have had prices controlled?

Of the 23 current units, how many are company-owned versus franchisee-owned, and what is the financial performance comparison between these two groups?

What specific training and support programs are included to achieve your Support & Training score of 100/100, and how many hours of initial and ongoing training are provided annually?

Can you provide a breakdown of the 9 curable defaults with 5-day cure periods—which operational or financial failures qualify as curable versus the 17 non-curable defaults?

Median gross sales of approximately $1 million—what is the typical net profit margin after all fees, costs, and expenses for an average franchisee location?

You have 3 renewal options for 5 years each—what percentage of franchisees successfully renew, and what is the primary reason for non-renewals when they occur?

The franchise fee is $40,000—does this include site selection assistance, pre-opening construction oversight, initial inventory, or other startup services, or are these additional costs?

With a 10-year initial term and the ability to renew 3 times for a potential 25-year total term, how many of your original franchisees from the early years are still operating?

Territory is protected but not exclusive—what prevents the franchisor from opening company-owned or other franchisee locations within the protected territory?

Given zero litigation over 3 years, have there been any disputes resolved through arbitration, mediation, or settlement that would not appear in litigation records?