The Growth Coach

What were the specific reasons given for the 30 voluntary closures over the past 3 years, and were unit owners citing profitability issues, market saturation, or other factors?

Given that only 1 unit has been terminated in the past 3 years while 30 have closed voluntarily, what support or intervention does the franchisor provide to struggling units before closure?

The median gross sales of $52,686 are significantly below the typical range for Business Services franchises. Can the franchisor provide Item 19 data showing what percentage of units achieve profitability at these revenue levels?

Can you explain the 6 litigation cases over 3 years, including the 4 cases where the franchisor was defendant and the 2 cases initiated by the franchisor?

What is the average annual net income for franchisees after accounting for the 10% royalty, 3% ad fund, and $125 monthly technology fee?

The ad fund rate of 3% is above the typical range for Business Services franchises. How is this ad fund allocated, and can franchisees request an accounting of ad fund expenditures?

With 22 termination causes listed in the franchise agreement (above the typical range), which specific causes have been most frequently used to terminate franchisees in the past 3 years?

Are there restrictions on franchisor's ability to add additional termination causes or modify existing ones during the renewal of a franchise agreement?

The System Health score is 0/100. What specific metrics or benchmarks define system health, and what would need to change for this score to improve?

Can you provide contact information for a sample of franchisees who closed in the past 3 years so I can understand their experiences and reasons for exit?

The binding arbitration clause requires a three-arbitrator panel. What is the typical cost to franchisees for arbitration proceedings, and who bears these costs?

Given the personal guarantee requirement covering all franchisee obligations, what recourse or liability limits exist if the franchisor pursues personal assets in case of default?

What training and ongoing support are provided to help franchisees generate sales beyond the $52,686 median, particularly to reach the $179,748 top quartile performance level?

Are there any territories with higher closure rates or lower sales performance, and would the franchisor disclose this geographic data for my proposed territory?

The 2-year, 15-mile non-compete appears standard, but does this restrict franchisees from working in related business services fields (e.g., consulting, coaching) after exit?

With a $15,000 transfer fee and declining unit count, what is the franchisor's policy if a franchisee cannot locate a qualified buyer during the franchise term?

Are there any class action lawsuits or regulatory investigations currently pending against the franchisor that are not reflected in the 3-year litigation count?

Given that Risk Factors score is 26/100 (well below typical range), what specific risks does the franchisor identify in its Item 4 risk disclosures?

Can the franchisor provide data on how many units have been able to renew their franchise agreement after the initial 5-year term, and on what terms?