The Good Feet Store

The royalty rate of 1.75% is significantly lower than the typical 4.4-6.0% for retail franchises—can you explain the rationale for this substantially reduced rate and whether it is guaranteed to remain at this level throughout the franchise term?

The advertising fund rate of 999.99 is listed separately from the 630 monthly technology fee—how are these two fees calculated and applied, and what specific services and advertising coverage do franchisees receive in return?

What are the specific details of the 3 litigation cases filed against the franchisor in the past 3 years, and what are the current status and potential financial or operational implications of the 1 pending case?

The non-compete radius of 3 miles is significantly shorter than the typical 10-20 mile range—what is the franchisor's stance on opening new units within 3 miles of existing franchisees, and what encroachment protections exist beyond this radius?

Can you explain how the renewal structure operates with 999 renewal options of 10 years each, as this creates an unusual total potential term of 10,000 years, and what are the practical renewal conditions franchisees must meet?

What are the 16 non-curable defaults that permit immediate termination without cure periods, and how frequently have franchisees faced termination threats or actual termination under these provisions?

The transfer fee of 5,000 is at the lower end of the typical range (8,333-20,000)—given the high transfer rate of 5.1% over the past year, how does the franchisor evaluate and approve transfer requests, and what qualifications must new owners meet?

Can you provide a breakdown of the 22 unit transfers in 2023 and 13 transfers in 2024—were these primarily due to franchisee-initiated sales, franchisor-approved transfers, or other circumstances, and what does this pattern suggest about franchisee satisfaction?

The agreement requires all disputes to be resolved through binding arbitration in San Diego, California—what has been the average cost and duration of disputes for franchisees, and are there examples of disputes being resolved in arbitration?

Can you provide specific examples or case studies of The Good Feet Store franchisees and their actual financial performance, given that Item 19 (financial performance representations) is not available?

The franchisor requires exclusive purchases from Dr.'s Own and approved suppliers for designated products—what is the markup or profit margin on these exclusive products, and can you verify these are at competitive prices?

What specific training and ongoing support does the 87/100 Support & Training score represent, and how frequently do franchisees receive support and site visits from franchisor representatives?

Can you clarify why the System Health score of 85 is significantly above the typical range of 32.3-70.0 for retail franchises, and what metrics drive this exceptional score?

The franchise requires personal guarantees from all direct and indirect owners—are there any circumstances under which this guarantee can be limited or released, and what are the franchisor's collection practices if a franchisee defaults?

What are the specific operational controls regarding foot orthotics products—can franchisees sell competitive brands or alternative products, or is the Dr.'s Own exclusive product line the only permitted offering?

Given the 14.4% unit growth in the past year against the retail category average, what geographic markets are experiencing the most expansion, and which markets show slower growth or saturation?

Can you provide the terms of the cure periods (5 days for levy discharge, 30 days for general compliance) and examples of defaults that have triggered these cure requirements?

The territory is exclusive with encroachment protection—what is the franchisor's definition of the protected territory (radius, geography, demographic), and how does it adjust if surrounding demographics or competitors change?