The Glass Guru

Can you provide the specific reasons for the 4 unit closures that occurred in each of 2022, 2023, and 2024? Were these franchisee decisions or due to market conditions?

The total potential contract term of 30 years is significantly longer than typical for home services franchises (15-20 years). What is the rationale for this extended term structure, and how does it affect franchisees' exit flexibility?

Your support and training score (93/100) is above the typical range for home services franchises. What specific training and ongoing support programs justify this higher score?

Financial Performance scores 68/100, above the typical range for home services franchises. Can you explain what drives this above-average financial performance score and whether Item 19 data supports strong unit profitability?

What percentage of the 8 net units added in the past year were new franchises versus reacquisitions or transfers, and what was the acquisition cost for new unit development?

The non-compete clause restricts activity for 2 years within 25 miles post-termination. How has this been enforced in practice, and are there any documented cases where franchisees challenged this restriction?

Can you provide details on the 3 franchisor-initiated terminations that occurred in 2022 and 2023? What were the primary causes, and what remedies were attempted before termination?

The mandatory binding arbitration clause requires disputes to be resolved in Collin County, Texas. If a franchisee is located outside Texas, what are the practical costs and logistical challenges of arbitration in that jurisdiction?

Personal guarantees are required from all holders of beneficial interest, including spouses. Does the franchise agreement allow for any carve-outs or modifications to spousal guarantees?

System Health scores 80/100, above the typical 50.0-70.0 range. What specific metrics or indicators contribute to this higher-than-typical system health score?

The Ongoing Fees score is 60/100, below the typical 62.0 range. Is the $595 monthly technology fee mandatory for all franchisees, or are there options to opt out of specific technology services?

Have there been any disputes related to territory encroachment, and if so, how were they resolved? Are there documented cases where franchisees felt the exclusive territory protection was insufficient?

What is the renewal fee structure, and are there any rate increases or additional fees associated with renewal beyond the stated $10,000 renewal fee?

Can you provide the top 3 reasons franchisees transferred their units in 2023 and 2024, and what support does the franchisor provide to facilitate successful transfers?

The 4-unit annual closure rate represents 4.9-5.5% of the system annually. Is this within your target attrition range, and what interventions are in place to reduce closures?

Are there any pending or recently settled disputes not reflected in the 0 litigation cases reported? What is the franchisor's approach to resolving franchisee disputes outside formal litigation?

Median gross sales of $658,729 are provided in Item 19. What is the median net profit or EBITDA, and what percentage of franchisees achieve or exceed the median sales figure?

Does the 30-year potential term create renewal terms that extend beyond typical franchise system lifecycles? What happens if the franchisor exits the business or is sold during a franchisee's extended renewal period?