SuperGlass Windshield Repair

What specific circumstances led to the 9 unit closures in 2024, and do those circumstances persist in the current market?

Of the 6 litigation cases filed against the franchisor, what were the primary claims and what were the outcomes or current status of each?

Has the franchisor implemented any operational changes or support initiatives in response to the increased closure rate observed in 2024?

The termination clause specifies 10 non-curable defaults—can you provide specific examples of how each has been applied in practice?

Given the 2-year/20-mile non-compete restriction, what specific business activities are prohibited post-termination and how broadly is 'system locations' defined?

The renewal fee is stated as 25% of the then-current franchise fee—can you clarify the calculation methodology and whether additional capital improvements are typically required at renewal?

What support or training does the franchisor provide to help franchisees during the critical first 2-3 years when most exits appear to occur?

How does the franchisor handle territory disputes or claims of encroachment, and are there documented cases of dispute resolution outcomes?

Can you provide the financial performance and closure rates specifically for locations similar in demographics and market conditions to your intended territory?

The agreement requires executing a new agreement at renewal—what material terms typically change between the initial and renewal agreements?

What is the typical customer acquisition cost and average customer lifetime value for an established SuperGlass unit compared to first-year units?

How many of the 6 litigation cases involved franchisee disputes versus third-party claims (e.g., customer injuries, supplier disputes)?

Given the low termination rate of 1.7%, does the franchisor provide performance improvement plans before termination, and what metrics trigger such intervention?

The personal guarantee clause requires all shareholders to guarantee obligations—are there any limitations on this guarantee duration or amount?

Can you provide documentation on the 8 renewal conditions mentioned in the renewal clause, and what percentage of franchisees successfully renew versus terminate?

What specific business model changes or market factors do you attribute to the stable unit count from 2022-2023 followed by the contraction in 2024?

Are there any pending or threatened litigation cases not yet reflected in the 3-year count, and what is the nature of those disputes?

How is the $30,000 franchise fee allocated (training, territory development, technology setup), and what happens if you require additional training beyond the standard package?

What benchmarks or key performance indicators would trigger franchisor intervention or support in a franchisee's first 24 months of operation?