STORsquare

Given the franchise has only 5 units currently, how representative are the financial performance figures (average gross sales of $401,285) of typical unit performance, and what is the range of performance among existing franchisees?

Your royalty rate of 7.5% exceeds the typical range for home services franchises. How was this rate determined, and is it negotiable for multi-unit operators or based on performance metrics?

The technology fee of $95/month is below typical for the category. What specific technology services and support does this fee cover, and are there additional technology costs or requirements?

Your non-compete radius of 50 miles is above the typical 25-40 mile range. What is the business justification for this broader radius, and how is it enforced?

The total potential contract term of 30 years (10 initial + 2 x 10 renewals) significantly exceeds the typical 15-20 year range. What are the specific renewal conditions franchisees must meet, and how frequently are renewals denied?

With zero litigation cases on record, can you explain the dispute resolution process detailed in your franchise agreement, including the requirement for binding arbitration in Cobb County, Georgia?

Your system shows exceptional unit growth (150% in 1 year) with zero exits. What factors are driving this growth, and are there pipeline franchisees whose units are not yet counted in the current 5-unit total?

Given the franchise is in early growth stages, what is your historical experience with franchisee satisfaction and retention in your previous franchise concepts, if any?

Can you provide the complete financial performance data from Item 19, including the number of units reporting, median sales, and profitability metrics by unit age?

The transfer fee equals the renewal fee at $10,000 each. Are there circumstances where these fees are waived or reduced, and what approval process is required for unit transfers?

With only 5 franchisees, how do you gather franchisee feedback and make operational decisions, and do you have a franchisee advisory council?

Your contract includes renewal conditions but provides fewer conditions (3) than typical (6-9). What specific conditions must franchisees meet to earn renewal, and what happens if they are not met?

Does the 2-year, 50-mile non-compete apply if a franchisee's renewal is denied, and are there any buyout or modification options?

Since territory is non-exclusive but protected, under what circumstances would the franchisor place another franchisee near an existing one, and how would this be handled?

What is the current state of franchisor support and training infrastructure given the system's early stage, and how will this scale as the network grows?

Can you provide references from each of your current 5 franchisees, including their years in operation, actual revenue, and satisfaction with the franchise system?