Smoothie King

What are the specific details of the 2 pending litigation cases, including the claims and expected timeline for resolution?

Why does the advertising fund rate at 5.0% exceed typical rates for beverage franchises, and how is this fund allocated and audited?

Can you provide a breakdown of the 108 transfers in 2024—how many were voluntary owner exits versus franchisor-facilitated transfers?

What specific performance metrics or compliance issues trigger the 6 designated supplier requirements, and are there alternatives if suppliers cannot meet operational needs?

The franchisor filed 1 lawsuit as plaintiff in the past 3 years—what was the nature of that case and what was the outcome?

How does the non-renewal rate of 0.0% align with the 4/5 franchisor-favorable renewal conditions requiring 7 compliance criteria?

Given the 9.4% transfer rate significantly exceeds category norms, what support exists to ensure continuity when unit ownership changes hands?

What is the average tenure of franchisees who have exited the system, and how does this compare to your target franchisee lifespan?

The guaranty agreement requires corporate principals to assume all franchisee obligations personally—are there caps on personal liability, and what specific scenarios trigger indemnification?

What is included in the mandatory purchase requirements from Performance Food Group/Roma, and what percentage of typical unit COGS does this represent?

Can franchisees source from suppliers outside the 6 designated vendors for items not covered by branded inventory or proprietary mixes?

Have any franchisees challenged the encroachment protection policy, and what is the franchisor's process for preventing internal territory cannibalization?

The $30,000 franchise fee is below category average—what training, equipment, or support is included versus what franchisees must purchase separately at startup?

What conditions would prevent a franchisee from renewing after the initial 10-year term, beyond the 7 listed requirements?

How many of the 30 units closed in 2024 were terminated by the franchisor versus voluntary closures, and what were the primary failure reasons?

The technology fee of $200 per month—what systems does this cover and are additional fees charged for upgrades or new platforms?

Given System Health scores above typical range, can you detail the specific operational or financial metrics driving that assessment?