Sir Grout

The Technology Fee of $1,400 monthly is significantly above industry norms for home services franchises (typical range $156.50-$599.0). What specific technology services and platforms are included in this fee, and are there options to reduce costs?

Ad Fund Rate of $500 monthly is substantially above typical ranges ($1-$2 per $100 of revenue). How is this fund specifically allocated, and can you provide documentation of actual spending and ROI for the past 2 years?

What specific factors led to the increase in unit closures in 2024 (4 closures and 3 terminations) compared to zero closures in 2022-2023, and are there any ongoing operational or market challenges?

The Non-Compete clause restricts competition to only 10 miles and 2 years. Is this distance adequate to prevent former franchisees from operating nearby, and have there been enforcement issues?

Total Potential Term is 10 years (below typical 15-20 years), limiting long-term business value. Are there circumstances that could prevent renewal even with substantial compliance, and what are all 10 renewal conditions?

Why does the Support & Training score (73) fall below typical ranges (79-90) for home services franchises? What specific training and ongoing support is provided, and are there gaps compared to competitors?

The Contract Terms score is 55 (typical range 60-65). Can you clarify the 16 non-curable defaults listed, and how discretionary is the franchisor's termination authority beyond the 10-day cure period?

Transfer Fee of $5,000 is below industry norms ($7,500-$15,000). What does this fee cover, and are there additional undisclosed costs associated with transfers that franchisees should expect?

Binding arbitration is mandatory for all disputes without class action participation. How many disputes have been arbitrated in the past 3 years, what were the outcomes, and what was the average cost?

Personal guarantees are required from all owners and spouses regardless of ownership interest. Are there any circumstances where this requirement can be waived or limited?

With a Termination Rate of 4.2%, what are the primary reasons for franchisor-initiated terminations, and are any patterns emerging?

Median Gross Sales of $443,818 versus Average Gross Sales of $572,394 show significant variation. How many units reported this data, what percentage of the system does this represent, and what is the range of sales performance?

Given 14.5% net unit growth in 2024, how many new units were opened, and what is the typical performance timeline for new units to reach profitability?

The renewal fee is $2,500 with 10 renewal conditions. Have any franchisees been denied renewal despite substantial compliance, and what modifications or capital investments are typically required at renewal?

Zero litigation cases over 3 years is notable. Have there been any dispute resolutions through arbitration (not filed as litigation), and if so, how many and what were the primary dispute types?

Support & Training score of 73 is below typical. What specific training is provided before launch, and what ongoing support is available (e.g., marketing, operations, technology)?

Investment Costs score of 73 is slightly below typical range. What is the total initial investment breakdown, and are there any financing options or payment plans available?

Territory is protected and exclusive. How is territory defined (radius, geography, sales volume), and are there any circumstances where the franchisor could add another unit in your territory?

The Non-Compete clause includes a 10-mile radius. If you operate in a small town, how is the 10-mile radius applied, and are there geographic exceptions?

What percentage of current 71 units have been open for more than 5 years, and what is the average unit lifespan before transfer or closure?