Seniors Helping Seniors

What were the specific claims and outcomes in the 3 litigation cases initiated against the franchisor over the past 3 years, and are any lessons learned reflected in current franchisor policies?

Of the 11 terminated franchises in the past 3 years (4 in 2022, 5 in 2023, 2 in 2024), what were the primary causes of termination and were they performance-related or compliance-related?

The median gross sales of $452,926 is significantly below typical ranges for senior care franchises—can you explain what factors drive this difference and how it compares to franchisor-owned locations?

What specific support and training contributed to the System Health score of 85/100, which exceeds category norms, and how is this maintained as the system grows?

Can you provide detail on the 2 units that ceased operations in 2024 and whether they were closures due to lack of profitability or other operational issues?

The technology fee of $30 monthly is substantially lower than typical ($141-$439)—what services or software are included, and are there additional technology costs or requirements?

Given the 30-year total potential term (above the typical 20-year range), what are the specific conditions and financial obligations for each 10-year renewal?

What is the nature of the 18 units that ceased operations outside of closures and terminations over the past 3 years, and what does 'ceased other' signify?

Can you clarify the monthly minimum royalty fees mentioned in the financial obligations clause and how they are calculated or enforced if gross sales fall below thresholds?

What mandatory modifications to services might be required during renewal, and do franchisees have the ability to negotiate or opt out of these modifications?

How are the two required spouse guarantees and personal guarantees from all shareholders enforced in the event of franchisee default, and what has been the franchisor's collection experience?

Of the 45 new units added in the past year, how many are from existing franchisees opening additional locations versus new franchisees?

The non-compete is stated as 2 years / 30 miles, but the legal clause references 40 miles—which restriction applies, and what geographic scope is considered 'any territory in existence or under development'?

Can you explain why the Financial Performance score of 50/100 is below category norms, and what specific metrics or factors drove this lower rating?

What are the 14 specific causes for termination in the franchise agreement, and how frequently is each cause cited in actual terminations?

How are existing franchisees' territories protected from encroachment as the system rapidly expands (32.9% growth), and what disputes have arisen regarding territory definitions?

Are there any pending or anticipated regulatory actions, class actions, or changes to licensing requirements for in-home senior care that might affect franchise operations?

What is the renewal fee structure if a franchisee must make 'mandatory modifications to services as determined by SHS'—are there additional capital investments required to comply?