Senior Helpers

Can you provide detailed information about the 5 litigation cases where Senior Helpers was the defendant, including the nature of each claim, outcomes, and settlement amounts?

What is the status and expected resolution timeline for the 1 pending litigation case?

Your termination rate of 3.4% is more than double the typical range for senior care franchises (0-1.53%). What are the primary reasons franchisees are being terminated, and how do these terminations compare to voluntary exits?

The technology fee of $485 per month exceeds the typical range by approximately $50-100. What specific technology services and support does this fee include, and is this fee subject to annual increases?

Your transfer fee of $27,500 is above typical for this franchise type. What is included in this transfer fee, and are there any circumstances under which it could be reduced or waived?

Financial performance data shows median and average gross sales above the typical range for senior care franchises. Can you clarify the breakdown of these sales figures and what percentage of franchisees achieve these performance levels?

Your non-compete radius is 5 miles, which is significantly narrower than the typical 20-46.25 miles for this category. How does this limited non-compete distance affect territories and the franchisor's ability to protect unit exclusivity?

The agreement allows immediate termination without cure periods for 16 non-curable defaults. Can you provide the complete list of these defaults and explain the circumstances that would trigger immediate termination?

What specific performance standards and thresholds constitute the 'minimum annual gross sales performance standards' referenced in the financial obligations clause, and how frequently are franchisees monitored against these standards?

The late payment fee structure allows accrual at 1.5% per month (18% annually). Under what circumstances are late fees applied, and is there any flexibility in this rate for franchisees experiencing temporary cash flow challenges?

Personal guarantees are required from all owners with more than 10% ownership interest and their spouses. Can you clarify the scope of these personal guarantees, what obligations they cover, and whether they persist after franchise termination or sale?

Can you provide a detailed breakdown of why 12 franchisees were terminated in 2024 and 13 in 2023? What were the leading reasons for termination?

Your system increased from 319 to 360 units over 3 years while experiencing 26, 14, and 14 closures respectively. How many of these closures were franchisee-initiated vs. franchisor-initiated in each year?

The renewal conditions count is significantly lower (3) than the typical range (6-8). What renewal approval conditions exist, and does the franchisor have broad discretion to deny renewal or impose new terms?

The initial 10-year term with 4 x 5-year renewal options creates a potential 30-year relationship. How are renewal fees and royalty rates determined or adjusted at each renewal period?

Operational control provisions require purchasing only from approved suppliers. Can you detail the approved supplier list, the franchisor's ability to add/remove suppliers, and any financial arrangements between the franchisor and approved suppliers?

How many of the 5 litigation cases involved franchisee complaints, and what were the primary dispute categories (e.g., royalty disputes, territory encroachment, non-renewal, termination)?

Can you provide a detailed Item 19 financial performance statement showing sales, expenses, and profitability by unit age, experience level, and geography?

What support and training systems are in place to help franchisees achieve and maintain the minimum annual gross sales performance standards required by the agreement?

Are there any caps or limits on royalty rate increases, technology fee increases, or other ongoing fees during the renewal periods?