ROBEKS

Can you explain the specific circumstances of the 1 litigation case filed against Robeks in the past 3 years and how it was resolved?

The total potential contract term is 30 years (initial 10 + two 10-year renewals), which exceeds the typical range for this franchise category. What specific conditions or performance metrics must franchisees meet to successfully renew at the end of years 10 and 20?

What are the 17 non-curable defaults that allow immediate termination without a cure period, and how frequently are terminations actually initiated for each category?

How is the $158 monthly technology fee structured, and what specific services and support does it cover?

Can you provide details on the 13 unit closures over the past 3 years—specifically which were voluntary closures versus closures due to franchisor non-renewal?

The non-compete clause restricts franchisees within 10 miles for 2 years post-termination. Does this apply only to the franchisee's specific location, or to every other Robeks store location as stated in the agreement?

What specific appearance, design, and operational requirements must be met to qualify for renewal, and what percentage of franchisees successfully meet these renewal conditions?

How many franchisees have attempted to renew their agreements, and how many were denied renewal versus approved?

Can you clarify how encroachment protection works given that the territory is marked as protected but not exclusive?

What were the reasons for the 9 unit transfers in 2023 (compared to 5 in 2022 and 3 in 2024), and do you track whether transfers are due to franchisee-initiated sales or franchisor-directed changes?

Has the franchisor approved all transfer requests in the past 3 years, or have any been denied, and what criteria are used for transfer approval?

The $10,000 renewal fee is non-refundable. Can you clarify what happens if a franchisee is denied renewal and what recourse they have?

What specific support and training services justify the 100/100 Support & Training score, and are these services included in the initial franchise fee or the ongoing technology fee?

Regarding the personal guarantee required from all owners with 25% or more equity, can this guarantee be limited in scope, amount, or duration through negotiation?

All disputes require mediation followed by binding arbitration at the franchisor's headquarters location. Have most disputes been successfully resolved through mediation, or do they typically proceed to arbitration?

What is the current unit count by state or region, and have there been any geographic areas with higher closure or termination rates than others?

The median gross sales of $608,830 with average of $670,073 shows variance—can you provide the range (lowest to highest unit sales) and explain factors driving this variance?

How is the indemnification clause enforced in practice, and have there been instances where franchisees were required to indemnify the franchisor against claims?

Can the initial 10-year term be negotiated to a shorter duration, or is it a fixed requirement for all franchisees?