@properties

Can you provide detailed information on each of the 7 cases where the franchisor was named as defendant, including the allegations, outcomes, and resolution amounts?

What is the status of the 6 pending litigation cases, and what are the primary allegations in these suits?

Given the 25.0% termination rate, what specific franchise violations led to terminations in the last 2 years, and were all terminations properly cured within the specified periods?

Why has the system declined from 49 units to 44 units over the past 3 years, and what retention strategies is the franchisor implementing to address the 33.3% annual turnover rate?

The technology fee of $550 monthly significantly exceeds the typical range for this franchise type—what specific services and technology platform does this fee provide?

Can you explain why your royalty rate of 4.5% is below the industry range of 5.25-7.0%, and whether this rate is competitively positioned within the real estate services sector?

What Item 19 financial performance data can you provide, including median and average gross sales for franchise units, units reporting, and profitability benchmarks?

Given the 0% transfer rate over the past year despite a $5,000 transfer fee, are there barriers preventing franchisees from transferring their units to new owners?

Can you clarify the difference between the 11 curable defaults and 9 non-curable defaults listed in the termination clause, and provide examples of each category?

How does the unlimited personal guarantee requirement and post-termination indemnification obligation protect or expose franchisees?

With zero non-renewal rate but 25% termination rate, what is the franchisee experience at renewal time, and what percentage of franchisees choose to renew?

Can you provide references from franchisees who have exited the system in the past 2 years to understand reasons for departure?

What specific support and resources does the franchisor provide to help franchisees maintain compliance with the 11 curable defaults?

Are there any regulatory investigations or complaints filed with state franchise authorities that may relate to the pending litigation?

Given the protected territory with encroachment protection but non-exclusive assignment, how does the franchisor define and enforce territory boundaries to prevent competition?

What is the average duration of a franchise relationship that results in termination versus voluntary closure, and do franchisees typically operate profitably before exit?

Can you explain the methodology for calculating the System Health score of 19/100 and whether there are specific corrective action plans in place?

What financial support or performance incentives does the franchisor offer to franchisees during their first 3-5 years to improve retention rates?