Your royalty rate of 3.5% is significantly lower than the 5.0-6.0% typical for QSR franchises—what operational efficiencies or business model differences enable this lower rate?
#1
The termination rate of 2.8% exceeds typical ranges—what are the primary reasons franchisees are being terminated, and what percentage involve non-compliance versus performance issues?
#2
Can you provide specific details on the 12 units that were terminated between 2022-2024, including which franchise locations and circumstances that led to termination?
#3
Your renewal conditions count of 6 is below the typical 7-9 range—what renewal conditions are you enforcing, and what factors could result in renewal denial?
#4
The Investment Score of 0/100 is significantly below the typical 69-78 range—why is investment performance information not being scored, and what disclosure limitations exist?
#5
What specific support and training do you provide to help franchisees reach or exceed the reported median gross sales of $1,058,267?
#6
How many of the 218 current units are owned by single-unit franchisees versus multi-unit operators, and do multi-unit operators have lower termination rates?
#7
Can you detail the 2-year, 10-mile non-compete clause and how aggressively you enforce it? Have any franchisees challenged this restriction?
#8
What are the renewal fee requirements ($2,500 mentioned) and what additional investments might be required to renew a franchise after 10 years?
#9
The system shows 0% non-renewal rate—does this mean all franchisees who reach renewal choose to renew, or does the data exclude franchisees who chose not to renew?
#10
Of the 6 units that closed in 2024, how many were franchisee-initiated closures versus franchisor-enforced closures, and what were the primary failure reasons?
#11
What are the specific performance metrics and thresholds that trigger contract termination or non-renewal decisions?
#12
Can you explain the personal guarantee requirement for 'all indebtedness of any kind' and provide examples of situations where this has been enforced?
#13
How does the indemnification clause protect the franchisor, and are there caps or limitations on franchisee liability for franchisor-related legal judgments?
#14
Item 19 reports median sales of $1,058,267—what percentage of current units fall below this median, and what is the bottom quartile performance level?
#15
The territory is exclusive—how do you define territory boundaries, and what protections exist against encroachment by new franchisees or company-owned locations?
#16
Have there been any territorial disputes between existing franchisees and new location placements in the past 3 years?
#17
What is the average franchisee tenure in the system, and among the 211 units operating 3 years ago, how many are still operating today?
#18
Can you provide a breakdown of the 13 units transferred in 2022 and 12 units transferred in 2024—were these voluntary sales or franchisor-approved transfers due to financial distress?
#19
What is your policy on transfer approval, and are there circumstances where you would deny a franchisee's request to sell their franchise?
#20