Pink Zebra Moving

Can you provide detailed explanations for the 4 unit closures in 2024 and the 1 closure in 2023? What were the primary reasons franchisees exited?

What specific factors drove the system to expand from 3 units in 2022 to 14 units currently? How many of the new units in 2024 have been operational for a full year?

The franchisor initiated 2 litigation cases in the 3-year period. What were the nature and outcomes of these cases, and what is the status of the 1 pending case?

Given the 28.6% 1-year turnover rate compared to the typical 1.1-12.43% range, what retention initiatives has the franchisor implemented to address franchisee satisfaction?

The franchise fee is $30,000, significantly below the typical $45,000-$59,900 range. Why is the entry fee lower, and does this correlate with the higher turnover rate?

Can you clarify the minimum annual gross revenue requirement per territory and provide examples of how many franchisees have met or fallen short of this requirement?

The non-compete clause specifies 15 miles, which is narrower than typical non-compete zones. Has this limited protection resulted in encroachment issues or competitive concerns for existing franchisees?

What support, training, or resources are provided during the initial term to help franchisees reach profitability, given the median gross sales of $445,609?

How many of the 2 franchisor-initiated litigation cases involved franchisee non-compliance versus contractual disputes, and what was the resolution?

The total potential contract term is 40 years (10 years initial + 3×11 year renewals). Are renewals automatic, or must franchisees meet specific performance criteria? What are those criteria?

With 5 renewal conditions (below the typical 6-9 range), what conditions must franchisees meet to qualify for renewal, and what happens if conditions are not met?

The transfer fee is $12,000. How many of the 7.1% transfer rate exits involved franchisee-initiated sales, and what is the franchisor's approval process for transfers?

Can you provide Item 19 financial performance data broken down by territory size, experience level, or other relevant variables to understand which franchisees are performing above or below the median?

The 10% late fee plus 5% monthly interest for late payments is substantial. How often have franchisees incurred late fees, and what triggers payment delinquency?

What geographic markets are the current 14 units operating in, and are there signs of territorial saturation or expansion challenges in specific regions?

Given the mandatory dispute resolution in Jefferson County, Alabama, has geographic distance been a barrier for franchisees in other states seeking to resolve disputes?

The system has 0% termination rate despite the high turnover. Does this indicate the franchisor rarely enforces non-compliance, or do franchisees voluntarily exit before termination actions are initiated?

Can you provide examples of the 15 non-curable defaults referenced in the termination clause and explain how these are enforced?

How does the $573 technology fee translate to specific software, tools, or services, and has this fee increased since the franchise launched?

Are there any pending complaints or regulatory actions against Pink Zebra Moving or its franchisees with state licensing boards or consumer protection agencies?