Pet Butler

Your royalty rate of 12.0% is significantly higher than the typical 6.0-7.0% range for pet service franchises. What specific services, support, or performance metrics justify this higher royalty structure compared to competitors?

Your technology fee of $75 monthly is considerably lower than typical pet service franchises ($129-$500). What technology systems and software updates are included in this fee, and are there additional technology costs not reflected in the base fee?

Can you provide detailed financial performance data from your Item 19 disclosure, including median and average gross sales, and the number of units reporting this data?

Two franchisees terminated their agreements in 2022-2023 with zero terminations in 2024. What were the primary reasons for these terminations, and what specific performance or compliance issues triggered them?

Your 3-year CAGR of 4.43% is below the category typical range of 4.73-33.02%. What is your growth strategy for the franchise system, and what factors have contributed to slower growth compared to peers?

The transfer rate of 4.9% exceeds the typical range of 0.0-4.23%. What is driving higher franchise transfers, and are there ownership restrictions or franchisor approval requirements for transfers?

Your dispute resolution clause requires all litigation to occur at the franchisor's corporate headquarters and prohibits class action lawsuits and jury trials. How frequently have franchisees challenged this provision, and has the franchisor waived or modified this requirement?

Your operational control clause requires exclusive purchasing from franchisor-prescribed suppliers and allows the franchisor to set maximum or minimum pricing. What percentage of a franchisee's product costs are subject to franchisor-mandated suppliers?

Personal guarantees and spousal acknowledgments are mandatory in your franchise agreement. In the event of franchisee default, has the franchisor pursued personal guarantees against franchisee owners or spouses?

What specific products, services, and suppliers does the franchisor require franchisees to purchase exclusively, and are there alternative suppliers available for any product categories?

Are there any margin minimums or pricing caps that the franchisor enforces on franchisees, and how are these monitored or enforced?

Can you clarify the 2-year non-compete clause? Is this geographic territory-specific or system-wide, and does it apply only to the franchisee owner or to all employees?

With 41 total units, how are territories defined and protected? Can you provide example territory sizes in terms of geography or customer base for a typical franchisee?

Your renewal fee is $0. Are there any other fees associated with contract renewal at the end of the initial 10-year term?

What training and ongoing support does the franchisor provide, and are there additional costs for advanced training or specialized certifications?

The 1 historical case in your litigation record—what was the nature of this case, was it resolved, and what was the outcome?

What is the typical timeline and investment required for a franchisee to reach profitability, and how does this compare to your Item 19 financial data?

Are there any pending regulatory investigations, disputes with franchisee associations, or class action settlement obligations that are not yet reflected in litigation records?