OsteoStrong

Can you provide detailed information about the 6 litigation cases filed against the franchisor over the past 3 years, including the nature of claims and outcomes or current status?

Why is the franchise fee set at $35,000, which is significantly lower than the typical range of $40,000-$60,000 for fitness franchises, and are there plans to increase this fee for new franchisees?

The transfer fee of $21,000 exceeds the typical range—what does this fee cover, and is it negotiable or fixed for all transfer situations?

The advertising fund rate is 1.0% compared to the typical 2.0%—does this lower rate impact the scope or reach of marketing support provided to franchisees?

Of the 12-14 units exiting annually, how many are attributed to franchisee underperformance versus other factors, and what support is provided to struggling locations before termination?

Can you explain the rationale for the mandatory binding arbitration clause that waives jury trial and class action rights, and how frequently has this dispute resolution process been used?

The franchisor retains significant control over supplier selection—what are the typical markups or cost premiums that franchisees pay for franchisor-designated suppliers compared to independent alternatives?

Given the personal guarantee requirement, what recourse do franchisees have if the franchisor dissolves or declares bankruptcy, and are personal assets at risk?

What specific support and training is included during the initial term, and are there additional costs for ongoing training or certification renewal?

How are territory boundaries defined and enforced, and what specific actions constitute encroachment violations?

Of the 10 net units added in the past year, how many are from new franchisee recruitment versus existing franchisee expansion, and what is the average time to profitability?

Why have 6 litigation cases been filed against the franchisor in 3 years—were these class actions, individual franchisee disputes, or other types of claims?

The renewal fee is $5,000 for extending the 10-year term—are there any conditions or performance thresholds that franchisees must meet to qualify for renewal?

Can you provide the names and contact information for at least 10 current and 5 recently departed franchisees, including those who closed or transferred their units?

Are there any restrictions on how franchisees can operate during the 2-year non-compete period, and can this be modified through negotiation?

What financial metrics or Item 19 information can you provide to help assess unit-level profitability, given that no Item 19 statement was disclosed?

The system health score is 77, above the typical range—what specific metrics or operational standards contribute to this above-average rating?

How does the franchisor respond to franchisees who dispute transfer fee charges or believe the fee is unjustified in their specific situation?