MULTIVISTA

The royalty rate of 18.0% significantly exceeds the industry typical range of 6.0-10.0% for business services franchises. What specific services and support justify this higher-than-typical royalty structure?

Your franchise fee of $20,000 is below the typical range of $31,125-$50,000. Are there additional startup costs or required initial purchases not reflected in the franchise fee that prospective franchisees should account for?

The system experienced a 3-year decline in units from 77 to 73 despite low closure rates. Can you explain what drove the 4-unit net decline and how the franchisor is addressing unit retention?

You identified 8 transfers in 2022 alone, compared to only 1 in 2024. What factors contributed to the significant decrease in transfer activity, and does this reflect changing market conditions or improved franchisee retention?

Regarding the 1 litigation case initiated by the franchisor, what was the nature of this case and how was it resolved? Does this reflect an isolated issue or a pattern of enforcement?

Your Contract Terms score of 55 falls below the typical range of 58.0-65.0. Which specific contract provisions are less favorable to franchisees compared to industry standards?

The Ongoing Fees score of 43 is significantly below the typical range of 62.0. Beyond the 18.0% royalty and 2.0% ad fund, are there additional recurring fees or assessments franchisees should be aware of?

Can you provide details on the 3 units that ceased operations in 2022 and the 3 units marked as 'ceased other'? Were these voluntary closures, buyouts, or other circumstances?

Your Risk Factors score of 80 exceeds the typical range of 60.0-78.0. What specific risk factors elevated your score, and how should prospective franchisees interpret this relative to the category?

The operational control clause requires purchasing all equipment, products, and services from franchisor-designated suppliers. Can you provide a list of approved vendors and typical cost markups franchisees can expect for required purchases?

Personal guarantees are required from all owners covering all franchise agreement obligations. Are there any circumstances under which the franchisor would waive personal guarantee requirements for established business owners?

Renewal requires satisfying 5 conditions and a $5,000 successor franchise fee. What are the 5 conditions for renewal, and what 'upgrades to the business' are typically required at renewal?

The non-compete is specified as 2 years with 'N/A miles.' Does this mean the non-compete radius is unlimited or undefined? How is geographic scope determined if a franchisee exits?

With exclusive territory protection, what mechanisms does the franchisor use to prevent encroachment, and what recourse do franchisees have if encroachment occurs?

Have any franchisees attempted to renew at the end of their initial 10-year term? What percentage of franchisees have successfully renewed, and were upgrades required at renewal costly or operationally disruptive?

The Investment Costs score of 55 is significantly below the typical range of 75.0. What is the estimated total initial investment range (including franchise fee, equipment, working capital, and training) needed to launch a MultiVista franchise?

System growth has been minimal or negative over 3 years. What is the franchisor's growth strategy for the next 3-5 years, and are there plans to expand the system or improve unit economics?

Since Item 19 financial performance data is not provided, can you share average unit volumes (AUV), revenue ranges, and profitability benchmarks for established franchisees by tenure?