Mr. Duct Cleaner

Given that gross sales ($187,314 average) are significantly below the industry typical range for cleaning franchises, what factors does the franchisor attribute to this performance, and how do unit economics support profitability at these revenue levels?

Can you provide details on the 2 unit transfers that occurred in 2023 and 2024—were these voluntary transfers to new owners or franchisor-facilitated transitions?

The system grew from 9 to 13 units between 2021-2023 but has remained flat at 13 units for the past year. What is the franchisor's growth strategy, and are there pipeline units in development?

What specific services or performance metrics are included in the 9 renewal conditions, and how frequently do franchisees fail to meet these conditions?

The technology fee is $105 monthly, significantly below the industry range of $130-$500. What technology systems and support are included, and are there planned fee increases?

Since territory is protected but not exclusive, what does 'protected' mean in practice, and can the franchisor open additional units or authorize competitors within my territory?

Can you clarify the dispute resolution clause requiring binding arbitration within 40 miles of the franchisor's principal business address—where is that address located, and has this created challenges for any franchisees?

The non-compete restricts competing businesses within 25 miles for 2 years after exit. How is 'same business' defined, and does this apply if a franchisee wants to operate a different cleaning service (e.g., carpet cleaning)?

What consequences result from paying only the minimum royalty for 2 consecutive months, and how often has this been enforced?

Personal guarantees are required from all owners and spouses. Can you explain what specific obligations are covered under the guarantee, and are there circumstances where the guarantee could be enforced after franchise termination?

With a 0.0% termination rate and 0.0% one-year exit rate, have any franchisees been terminated for non-performance or breach during the franchise's history, and if so, what were the primary reasons?

Item 19 shows financial data is available—how many units reported this data, and what is the range of performance among units (best performer vs. worst performer)?

What support and training does the franchisor provide, particularly given that the Support & Training score (75) is slightly below the typical range for this category?

The renewal fee is $5,000 and requires 180 days' notice. Are there any documented instances where franchisees were denied renewal, and what were the reasons?

Can you provide the franchisor's principal business address, and clarify whether the 25-mile non-compete radius is measured from my territory, the franchisor's headquarters, or another reference point?

Given zero litigation cases in the franchisor's history, has the binding arbitration requirement been tested, and are there any arbitration awards or settlements that should be disclosed?

Late fees are 5% per week or $50 per week, whichever is greater. In what scenario would the 5% calculation exceed $50, and what is the maximum late fee exposure?

Are there minimum performance standards beyond royalty payment, such as customer retention targets, service quality metrics, or minimum equipment maintenance requirements?

What is included in the transfer fee ($15,000), and does the franchisor have approval rights over the incoming franchisee or the purchase price in a transfer transaction?