Mr. Appliance

The franchise fee of $63,750 exceeds the typical range for home services franchises—what justifies this premium pricing compared to competitors?

Your royalty rate of 5.0% is below the typical 6.0-7.0% range; does this lower rate reflect reduced support services or a different business model compared to industry peers?

Can you provide specific details on the 2 cases where the franchisor served as plaintiff? What were the claims, outcomes, and any impact on franchise operations?

The system has declined from 325 to 310 units over the past year (-4.6%). What is the franchisor's explanation for this contraction and what growth strategies are in place?

Reported gross sales of $286,000 median and $295,000 average are substantially lower than typical home services franchises ($286,628-$1,008,179). Are these figures accurate and what is the sales trend trajectory?

In 2024, 24 units closed while only 8 were terminated by the franchisor and 19 transferred—what are the primary reasons franchisees are voluntarily exiting the system?

The termination causes count of 12 is below the typical range of 14-21. Does this indicate more lenient enforcement of franchise agreement terms, or are certain violation categories not listed?

How does the $274 monthly technology fee compare to competitors, and what specific technology services and support does this fund?

The non-compete clause requires 2 years within a 25-mile radius post-termination. Has this restriction been enforced, and have there been disputes regarding its scope or enforceability?

What is the current status of the 1 pending litigation case, and how might its outcome affect franchisees?

Can you explain the spike in 'ceased other' exits from 5 units (2022-2023) to 15 units (2024)? What circumstances lead to this closure category?

Territory is protected but not exclusive—what specific encroachment protections exist, and has the franchisor granted additional franchises within existing territories?

The support & training score is 100/100, the highest in the category. What specific training and ongoing support differentiates Mr. Appliance from competitors?

What is the average profitability and net income for franchisees at the median sales level of $286,000 after all fees and expenses?

The 3-year CAGR is -0.5% versus a typical 0-23.25% range. What specific initiatives is the franchisor implementing to reverse this negative growth trend?

Are there restrictions on the types of appliance services or brands franchisees can offer beyond the 5 categories with franchisor approval rights?

The franchise agreement includes personal guarantees and spouse guarantees—are there any exceptions or alternatives to this indemnification requirement?

How many of the 24 unit closures in 2024 were due to franchisee inability to meet financial obligations versus other factors like retirement or relocation?

What percentage of franchisees achieve the median gross sales figure of $286,000, and what percentage fall below or above this level?