MOLDMAN

Of the 2 terminations in 2024, what were the specific causes cited by the franchisor, and did they relate to the stated minimum performance requirements of $100,000, $200,000, and $300,000 in monthly customer payments for years 1-3?

Can you provide the contact information for the 2 units that were closed or terminated in 2024, and explain the franchisor's perspective on why they exited?

What support and training resources are provided during the initial 5-year term, and how does this compare to the category average given the support training score of 75 is below the typical range of 76.0-90.0?

Why is the royalty rate set at 10.0% when the category typical range is 6.0-8.13%, and what additional services or support justify this higher rate?

Given the 100-mile non-compete radius is double the typical range of 21.25-50.0 miles, how does this restriction impact a franchisee's ability to work in the cleaning and restoration industry after the franchise relationship ends?

Are the 23 termination causes detailed in the franchise agreement proportional to typical termination grounds, and can you explain the scope and specificity of each cause?

What is the rationale for the $100,000, $200,000, and $300,000 monthly customer payment minimums in years 1-3, and what percentage of current franchisees have met these targets each year?

How many of the 9 current units are operating profitably, and what are the average first-year revenues for franchisees who have completed at least 12 months of operation?

Is the territory protection enforceable if the franchisor recruits another franchisee within the 'protected' territory, and have any disputes arisen over this issue?

Why is the technology fee of $82/month below the category average, and what specific technology services, software, or systems does this cover?

Can you clarify how the $1,000 transfer fee compares to actual costs incurred by the franchisor to process a unit transfer, and why it is substantially lower than the category typical range of $5,500-$15,000?

Given the high termination rate of 22.2% in the past year, what remedial or cure periods are offered before the franchisor exercises termination rights?

Are there any pending or recently resolved disputes with current or former franchisees that may not yet appear in litigation data?

What happens to a franchisee's territory and customer list if the franchisor terminates the franchise agreement for non-performance?

How is the $100/month late payment fee and 18% annual interest enforced, and are there any hardship provisions if a franchisee temporarily falls short of payment minimums?

Can you provide examples of how the 23 termination causes have been applied in practice, specifically regarding performance benchmarks, operational standards, and customer satisfaction metrics?

What is included in the Item 19 financial performance claim, and does it break down results by unit age, territory type, or franchisee background?

Given the 44.22% 3-year CAGR, can you explain the recruitment strategy and explain whether this growth rate is sustainable or dependent on continued new unit sales?

Are personal guarantees from all owners truly unconditional, or are there any circumstances where the franchisor would waive indemnification claims against individual franchisees?

What mediation and arbitration costs should a franchisee anticipate if a dispute arises, and does the franchisor typically pay its own legal fees in arbitration?