Millie's Homemade Ice Cream

Given the $50,000 franchise fee, which is $10,000-$20,000 above the typical range for this category, what specific assets, inventory, or equipment are included in this initial investment?

The transfer fee of $5,000 is significantly lower than the typical range of $7,500-$17,500. Are there any additional costs or approval requirements beyond this stated fee when transferring a franchise?

Average gross sales of $350,000 are notably below the category median. Can you provide the Item 19 financial performance data broken down by unit age, location type, or other variables to help assess realistic sales expectations?

Bottom quartile units report $83,495 in gross sales. What percentage of current franchisees are operating at this level, and what support or intervention programs exist for underperforming locations?

The system has grown 27.27% in the past year (3 units from 11). Are these new units all opened franchisees, or does this growth reflect acquisitions or company-owned conversions?

With zero litigation cases over 3 years and zero unit exits, can you explain if there have been any informal disputes, complaints, or issues with franchisees that were resolved outside formal legal proceedings?

The franchise agreement requires personal guarantees from all individual owners and their spouses. Can you provide examples of scenarios where the franchisor has enforced these personal guarantees?

The dispute resolution clause mandates binding arbitration and waives jury trial rights. How many disputes have been submitted to arbitration in the past 3 years, and what were the outcomes?

Territory is marked as protected but not exclusive. Can the franchisor open additional units within the protected territory, and if so, under what conditions?

The non-compete clause specifies 2 years and 10 miles. How is this enforced geographically in multi-location metro areas, and have there been any disputes over non-compete violations?

Renewal conditions are listed at 6, below the typical range of 7-9. What specific conditions must franchisees meet to renew their agreement, and are any of these conditions subjective?

The renewal fee is $5,000. Does this cover just the renewal agreement documentation, or are there additional costs (e.g., remodeling, equipment updates, technology upgrades) typically required at renewal?

Can you provide the breakdown of the 14 current units by year of opening to assess which cohorts have remained open the longest?

How many franchisees are multi-unit operators, and are there incentives or requirements for multi-unit growth?

The technology fee is $250 monthly. What specific systems, software, or services does this cover, and can franchisees opt out or use alternative systems?

Support & Training scores 100/100, above the typical range. What training and ongoing support programs are included, and are there additional paid training or consulting services available?

Are there any pending or recently closed litigation matters not reflected in the official 3-year litigation data that franchisees should be aware of?

Given the rapid growth trajectory, what expansion plans does the franchisor have, and how will growth be managed to avoid territory conflicts?