Matto Espresso

The transfer fee of $27,000 exceeds the typical range for this franchise type. What justifies this fee, and is it negotiable for franchisees seeking to transfer their unit?

Support & Training scores 83, below the typical range of 88-100 for coffee franchises. What specific training and ongoing support gaps exist, and how will they be addressed?

The franchise does not provide Item 19 financial performance data. Can you provide average unit volumes, profit margins, or other financial metrics for existing franchisees?

How many of the current 25 units are company-owned versus franchisee-owned, and what is the breakdown by location type (retail, kiosk, etc.)?

What is the average time to profitability for new Matto Espresso franchisees, and what percentage achieve profitability within the first 2 years of operation?

Can you provide details on the recent unit growth from 20 to 25 units? Were these new franchise sales, company-opened locations, or existing locations that expanded?

The agreement specifies that all food products must be purchased from the franchisor's affiliate. What is the markup on these products compared to third-party suppliers?

Late payment interest is set at 18% per annum. Under what circumstances have late payments occurred with existing franchisees, and how frequently are enforcement actions taken?

The termination clause allows only 5 days to cure non-payments. What constitutes non-payment, and are partial payments or payment plans considered acceptable cures?

Franchisees must purchase equipment and materials only from franchisor-designated vendors. Can you provide a list of approved vendors and typical cost ranges for initial equipment?

The personal guarantee requires spouses of married principals to sign. How is this enforced if a franchisee becomes divorced, and does the guarantee remain in effect?

With zero litigation cases reported, what disputes or complaints have been resolved informally with franchisees, and are there any pending issues not reflected in formal litigation?

The renewal fee is $18,000 for a 10-year renewal after the initial 10-year term. Are there any conditions under which renewal might be denied, and what percentage of franchisees renew their agreements?

What are the specific performance expectations for a Matto Espresso location, given that no minimum sales or performance requirements are specified in the agreement?

Can you explain how the Customer Non-Solicitation restriction for 2 years within 25 miles is enforced and monitored after a franchisee's departure?

Are there any territorial disputes among the current 25 franchisees, and how does the franchisor handle requests for location changes or territory modifications?

The technology fee is $150 per month. What systems and support does this cover, and are there additional technology or software costs beyond this fee?

What is included in the initial franchise fee of $36,000, and what are the estimated costs for pre-opening inventory, working capital, and build-out?