Mad Science

What was the specific nature of the pending litigation case against the franchisor, and what is the expected timeline for resolution?

Can you provide detailed information about the 12 unit closures in 2023? Were these closures due to specific operational issues, market conditions, or support gaps?

What changes did the franchisor implement between 2023 and 2024 that may have stabilized unit closures and contributed to recent net growth?

The non-compete clause restricts franchisees to a 50-mile radius for 2 years post-exit, which is significantly larger than typical. How is this enforced, and are there any modifications or waivers available?

Renewal requires meeting 10 specified conditions. Can you provide the complete list of these conditions and clarify which are most frequently cited as reasons for renewal denial?

What is the actual cost to upgrade all hardware and software during renewal, and are there financing options available to franchisees?

The franchise agreement requires minimum gross revenues of $75,000 by the first anniversary. What percentage of franchisees meet this target, and what support is provided to franchisees falling short?

Can you clarify the dispute resolution process and explain why binding arbitration is mandated in Montreal, Quebec, regardless of franchisee location?

What personal guarantee liability exists beyond the franchise agreement itself, and does the franchisor enforce spousal guarantees?

The transfer rate of 7.1% is above typical range. What are the primary reasons franchisees transfer ownership, and what approval process and fees apply?

Are there any restrictions on the types of locations or customer demographics that franchisees can serve, and how does this affect territorial value?

What specific training and ongoing support are provided, and how does the Support & Training score of 78 (below typical range) affect franchisee success rates?

Can you provide examples of defaults classified as 'curable' versus 'incurable' to understand termination risk for common operational issues?

What are the specific 'performance standards' franchisees must maintain after the first anniversary, and how are these measured?

Are there any caps on royalty obligations during lower-revenue periods, or do royalties apply regardless of profitability?

What late fees apply to royalty payments reported more than 2 days late, and how frequently are these assessed across the system?

Can you provide the renewal fee of $5,000 is per territory or per franchise, and whether this is in addition to other renewal costs?

How many franchisees are currently in their renewal period, and what is the actual renewal rate (percentage renewing versus not renewing)?

What encroachment protection exists, and has the franchisor honored exclusivity commitments in territories where new units are being added?

Are there any existing disputes or complaints from franchisees regarding territory, support quality, or fee structures that should be disclosed?