Jovie

Can you provide specific details about the 1 pending litigation case, including the nature of the dispute and which party initiated it?

The termination rate of 4.8% is 5.8 times higher than the typical range for childcare franchises. What are the primary reasons franchisees are being terminated, and can you provide examples of violations that trigger termination?

With 10 required suppliers mandated in the franchise agreement, how much flexibility do franchisees have to negotiate pricing or switch suppliers, and what is the typical cost impact of these required purchases?

The transfer rate of 9.0% is significantly above the typical range. Why are franchisees transferring at this elevated rate, and what does this indicate about unit profitability or franchisee satisfaction?

Can you explain the drivers behind the -2.15% net unit growth over the past year? Is the system intentionally consolidating, or is this due to unexpected closures and terminations?

The minimum monthly royalty of $800 or 5% of gross revenues (whichever is greater) combined with late fees of $100 plus 18% annual interest—can you provide examples of how franchisees typically manage this obligation and what the average monthly royalty actually runs?

How does the $225 monthly technology fee relate to specific services provided, and has this fee increased over time? Are there additional technology costs beyond this monthly charge?

Item 19 financial performance data is available. Can you share the median or average unit volumes, break-even analysis, and profitability ranges for units at different maturity levels?

Personal guarantees are required from all owners and spouses with broad indemnification. Can you clarify what specific claims or liabilities franchisees might be personally liable for beyond standard operational expenses?

Of the 2 units closed, 9 terminated, and 15 transferred in 2024, which closures or terminations were due to franchisor-initiated actions versus franchisee requests? What were the specific reasons?

With a 10-year initial term and potential 20-year total term, what happens to franchisees at renewal if they fail to meet performance standards or if the franchisor chooses not to renew?

The non-renewal rate is 0.0%, meaning all non-renewed units were terminated rather than voluntarily exited. Can you clarify the distinction between termination and non-renewal in your system?

Support & Training scores 77, slightly below the typical range of 78.25-97.75. What specific support services or training are provided, and are there additional costs beyond the franchise fee for initial or ongoing training?

Can you provide the status of the pending litigation case, expected timeline for resolution, and whether it impacts any operational or financial obligations for existing franchisees?

The royalty rate of 5.0% is below the typical 7.0-8.0% range. Is this a promotional rate for new franchisees, and does it increase after an initial period?

What encroachment protections exist within the exclusive territory, and have there been any disputes over territory boundaries or franchisor-approved locations encroaching on franchisee territory?

Can you clarify the $100 late fee plus 18% annual interest (1.5% monthly) structure—is this calculated on the full royalty obligation or only on the past-due amount, and how often are these fees applied across the system?

The system has declined from 192 to 182 units over 3 years. What is the franchisor's growth strategy going forward, and what metrics indicate whether the franchise system is stabilizing or expected to continue declining?

Of the franchisees who transferred units in the past 3 years, were these transfers to new franchisees approved by the franchisor, and what approval criteria and transfer fees apply?