The franchise fee of $65,000 is above the typical range for home services franchises. What specific inclusions or value-adds justify this higher initial investment compared to competitors?
#1
Your investment score is 62/100, below the typical range of 74-75 for this category. What factors contributed to this below-average assessment, and how does this affect total startup costs including working capital?
#2
The system grew from 1 unit to 33 units in one year (3,200% growth). Can you detail the recruitment timeline, vetting process, and onboarding procedures used to expand this rapidly?
#3
Four units closed in 2024 despite the system's growth and strong reported average sales of $1.4M+. What were the specific reasons for these 4 closures, and were franchisees unable to achieve the reported average performance?
#4
The average gross sales figure of $1,445,862 exceeds typical range. How many franchisees reported this data, what is the median rather than average, and are there significant variations between top and bottom performers?
#5
Your support and training score of 91/100 exceeds the typical range. What specific training program, ongoing support, and technology systems justify this above-average rating?
#6
The non-compete clause includes a 2-year/25-mile restriction. If a franchisee fails and wants to continue in the industry, what modifications to this restriction have been negotiated with other franchisees?
#7
The franchise agreement requires binding arbitration with waiver of class action lawsuits. Has this arbitration clause been invoked in any disputes, and what were the outcomes if applicable?
#8
The total potential term of 30 years (initial 10 + 2 renewals of 10 each) exceeds the typical range of 15-20 years. Are renewal terms automatically extended, or must franchisees meet specific performance conditions, and what happens if conditions aren't met?
#9
Renewal requires a $5,000 fee plus mandatory re-imaging and renovation. What is the estimated cost of this mandatory re-imaging, and are there franchisees who have chosen not to renew due to these requirements?
#10
The franchise agreement specifies 21 non-curable defaults allowing immediate termination. Can you provide examples of what constitutes these non-curable defaults, and how often have they been invoked?
#11
Minimum royalty requirements begin in month 7 with specific performance standards. What are these performance standards, what happens if they're not met, and have any franchisees missed these thresholds?
#12
Late payments incur 1.5% monthly interest (18% annually). How frequently do franchisees fall behind on payments, and what is the payment dispute resolution process?
#13
Personal guarantees are required from all ownership holders and their spouses. Can you explain what obligations the spouses assume, and are there any circumstances where personal guarantees can be released?
#14
The franchise has had zero litigation cases in 3 years. Is this attributable to strong franchisee satisfaction, arbitration clause enforcement preventing lawsuits, or a very young system with limited operational history to generate disputes?
#15
Given the 12.1% annual exit rate in 2024, what is your target unit growth going forward, and at what point do you expect the system to stabilize rather than continue rapid expansion?
#16
The technology fee is $250. What specific technology platforms, tools, or software are included, and are there additional technology costs beyond this monthly fee?
#17
Can you provide the FTC Franchise Disclosure Document (Item 19) with detailed financial statements and unit-level performance data to verify the average sales figures independently?
#18
The territory is exclusive, but how is encroachment defined? Would you prevent a new franchisee from opening within the territory or only prevent the franchisor from doing so?
#19
What percentage of the 4 unit closures in 2024 were in their first year versus later years of operation, and did any franchisees cite franchisor support or territorial issues as reasons for exiting?
#20