HomeWell Care Services

Can you provide details on the 2 litigation cases filed against the franchisor over the past 3 years, including the nature of the disputes and their current status?

Why does the technology fee of 4.2% fall significantly below the industry norm of 141-439.5% for senior care franchises, and what technology services are included at this rate?

The termination rate of 2.8% is nearly double the typical range for this franchise type. Can you explain which specific franchise agreement violations are most common triggers for termination?

Of the 18 non-curable defaults listed in the termination clause, what are the primary reasons franchisees have been terminated under these conditions?

Can you detail the 5 unit closures that occurred in 2024 and the circumstances—were these voluntary closures, franchisor-initiated terminations, or financial failures?

The territory protection is offered but not exclusive. How does the franchisor prevent encroachment, and are there documented cases where multiple franchisees competed in the same geographic area?

What are the 9 renewal conditions that must be satisfied, and do these conditions represent a significant barrier to contract renewal for franchisees?

Given the 2-year non-compete clause, how does this restrict franchisees' ability to pivot to other senior care brands or independent operations after franchise exit?

Can you provide an itemized breakdown of the source-restricted goods and services in the 6 approved categories, and what percentage of operating costs do these represent?

How many franchisees have successfully renewed their contracts in the past 3 years, and what percentage were denied renewal or chose not to renew?

The average gross sales are $1.3 million versus median of $860,612—can you explain this large variance and how many units fall below the median performance level?

What specific support and training services contribute to the exceptionally high Support & Training score of 95/100, and are these services included in ongoing fees or charged separately?

Of the 34 net new units added in the past year, how many were new franchise sales versus existing units transferring ownership?

Can you clarify the dispute resolution process requiring mandatory binding arbitration—how many disputes have gone through this process, and what were the typical outcomes?

What is the personal guarantee requirement scope, and are there any circumstances under which franchisor has invoked personal guarantees to recover losses from franchisees?

The Territory score of 75/100 falls below the typical range. What specific territory protections are excluded compared to competitors in this franchise category?

Can you provide a 5-year financial projection model showing typical franchisee profitability after accounting for all fees, source-restricted purchases, and projected operational costs?

Are the spouse's personal guarantee and joint liability requirements standard across all franchisees, and what recourse exists if a spouse's signature was obtained under duress?