Home Helpers Home Care

What is the nature of the 1 pending litigation case, and what is the expected timeline for resolution?

The franchisor has initiated 2 cases in the litigation data. What were the outcomes of these cases, and what specific issues were they related to?

Your technology fee of $83/month is significantly lower than the category average of $290/month. Does this cover all required software, reporting, and technology support, or are there additional technology costs?

Financial data shows average gross sales of $1,897,833 versus median of $1,165,844—a difference of $732,000. What factors account for this wide variance? What percentage of units fall below the median?

The agreement requires minimum monthly gross revenues of $30,000 beginning in month 25. What percentage of current franchisees meet this threshold, and how many terminations have resulted from failure to meet this benchmark?

Your total potential term is 10 years, which is half the typical duration in this category. Can franchisees negotiate for longer initial or renewal terms?

The renewal fee is $10,000. Does this include fee reductions for franchisees with strong performance records, and what are the renewal approval conditions?

Can you provide detailed case summaries of the 2 litigated disputes, including whether they involved franchisee terminations, non-renewal denials, or other matters?

Are the 13 unit closures in 2024 attributable to specific market conditions, franchisor decisions, or franchisee voluntary exits? How does this compare to closures in comparable home care franchises?

The post-term non-compete restricts former franchisees from competing within 25 miles for 2 years. How does the franchisor define and enforce 'competing' businesses in adjacent service areas?

Binding arbitration is required in Hamilton County, Ohio. How many current franchisees operate outside Ohio, and what are the cost implications of mandatory arbitration there?

Personal guarantees from all owners and spouses are required with joint and several liability. Can franchisees negotiate to limit personal guarantees or exclude spouses in certain scenarios?

What support and training deficiencies exist, given the Support & Training score of 74 is below the category range of 79.5-90.5? What additional training or support costs might franchisees encounter?

Can you provide the Item 19 statement showing the breakdown of units by profitability range and the percentage of units that underperform the average of $1,897,833?

The Investment Costs score of 72 falls below the typical range. What are the actual total startup costs including working capital, and are there financing partnerships available?

Have any franchisees initiated complaints with state regulators, and if so, what were the primary issues?

The Ongoing Fees score of 60 is below the typical range. What is the full list of ongoing fees and charges beyond the 6% royalty and 2% ad fund?

How many of the 28 net new units in the past year came from new franchisee recruitment versus existing franchisee multi-unit expansion?

What is the historical approval rate for franchise renewal and what are the specific performance metrics that determine renewal approval or denial?