Griswold Home Care

Can you explain the nature of the 7 litigation cases where Griswold was named defendant? Specifically, what were the primary complaint categories (breaches, non-compete violations, trademark, labor-related, etc.) and what was the resolution status?

Two litigation cases occurred within the last 3 years. What triggered these recent cases and have any changes been made to franchise agreements or operations to address the underlying issues?

Why are ongoing royalty (4.0%) and ad fund (0.5%) rates substantially lower than the typical 5.0-6.0% and 1.0-2.0% range for senior care franchises? Is this a competitive advantage or does it reflect lower franchisor support?

The technology fee of $120/month is below typical range. What specific technology services and systems does this cover, and are there additional optional technology fees not included?

Your Item 19 shows significant variation between bottom quartile ($617,103) and top quartile ($4,502,710) gross sales. What are the primary performance drivers behind this wide range, and what are the key metrics for franchisees in the median range?

How many units reported financial data for the Item 19 disclosures, and what percentage of total franchisees does this represent?

The initial contract term is 10 years versus the typical 20-year term for this category. Why the shorter term, and what happens for franchisees who want to continue beyond the initial 10 years?

The non-compete is 1 year/20 miles versus typical 2 years. What was the rationale for this shorter restriction, and how is it enforced?

Can you provide details on the 5 unit closures in 2023? Which were franchisor-initiated versus franchisee decisions, and what were the primary reasons (financial performance, personal circumstances, market conditions)?

What percentage of franchisees initiating transfers were able to sell their units to qualified buyers, and how long does the typical transfer process take?

You require binding arbitration in Philadelphia, PA for all disputes. Why Philadelphia specifically, and what are typical costs and timelines for arbitration cases based on your historical disputes?

Regarding personal guarantees and spousal signature requirements, what happens if a spouse refuses to sign or becomes unavailable? Does the franchisee lose their units or status?

For the indemnification clause requiring franchisees to indemnify the franchisor, have there been cases where franchisees were required to cover franchisor legal costs? Can you provide examples?

With 95/100 support and training scores, what specific training and ongoing support do franchisees receive that exceeds typical for this category?

The system grew 12.6% year-over-year. What is your target growth rate, and what geographic markets are priorities for expansion?

Have any franchisees been terminated for cause? If so, what were the primary reasons and dispute resolution outcomes?

For the 6 and 3 units transferred in 2022 and 2024, respectively, were these all to new franchisees or did some involve ownership changes within existing operations?

What is the renewal process at year 10, and is there flexibility to negotiate new terms or fee adjustments? Are any franchisees currently in their renewal period?

The median sales of $1,672,644 represent the middle 50% of units. What is the typical staffing size and revenue model for a unit at this performance level?

Are there any pending or anticipated litigation cases you're aware of, and have any franchise agreement changes been made in response to the 7 prior cases?