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The franchise fee is $20,000, substantially below the typical range of $31,125-$50,000 for this category. What specific services, training, or support are included in this below-market franchise fee?

The monthly technology fee of $3,000 is significantly above the typical range of $100-$500. What specific technology systems and services does this fee cover, and how is this cost justified compared to industry standards?

The 3-year turnover rate of 29.4% exceeds typical ranges. Can you provide a detailed breakdown of the 57 units that have exited since 2022, including specific reasons for each termination?

All 57 unit exits in the 3-year period were terminations rather than voluntary departures or transfers. What specific operational, financial, or compliance issues led to these terminations?

What triggered the particularly high closure count of 29 units in 2022? Were these related to specific market conditions, policy changes, or systemic operational issues?

The non-compete clause restricts franchisees from operating within 100 miles for 2 years after termination, which exceeds the typical 10-50 mile radius. How is this expansive geographic restriction justified, and what provisions exist for franchisees operating in less densely populated areas?

The contract lists 28 termination causes, above the typical range of 12-21. Can you provide the complete list of termination causes and explain which ones have been most frequently cited in actual terminations?

Territory is designated as non-exclusive with no encroachment protection. How does the franchisor prevent multiple franchisees from directly competing within the same geographic area, and what customer overlap policies exist?

There is no advertising fund contribution required (0% vs. typical 1.0%-2.75%). How does the franchisor support national or regional marketing initiatives, and who bears these costs?

The transfer fee of $2,500 is below the typical range of $5,250-$19,500, yet there were zero unit transfers recorded across 3 years. Does this low transfer fee reflect limited demand for transfers, restrictive transfer approval policies, or other barriers to ownership transitions?

All disputes must be resolved through binding individual arbitration in DuPage County, Illinois, with no mediation requirement and class action proceedings prohibited. What is the typical cost and duration of arbitration disputes, and what percentage of disputes have been resolved through this process?

Personal guarantees are required from all shareholders owning 5% or more, with spouses also held liable. Does this guarantee extend to future liabilities incurred after the franchise relationship ends, and under what circumstances would shareholders remain liable?

The franchisor designates required suppliers for 5 categories of supplies and materials. Which supplier categories are mandated, what is the pricing structure for these mandated suppliers, and can franchisees purchase from alternative suppliers if they meet franchisor approval criteria?

With a 10-year initial term and no renewal options specified, what are the actual renewal options available to franchisees, and what is the renewal fee of $5,000 based on?

Item 19 financial performance data is not provided in the Franchise Disclosure Document. Can you provide average unit volumes, median sales figures, operating costs, and profitability data for franchisees broken down by territory size and market type?

The system has declined from 187 units (3 years ago) to 181 units currently. What is the franchisor's growth strategy and target unit count, and what specific initiatives are being implemented to stabilize and grow the network?

What percentage of franchisees are profitable in their first year, second year, and by year three? What is the average franchisee gross revenue and net profit margin?

The ongoing fees are scored 57/100, below the typical 62.0 range. Given the 10% royalty plus $3,000 monthly technology fee, what is the total annual recurring cost as a percentage of typical franchisee revenue?

Contract terms scored 55/100, below the typical 58.0-65.0 range. Which specific contract provisions are considered unfavorable, and are any elements negotiable?

Can you provide references from at least 10 current franchisees and 10 franchisees who have exited in the past 3 years, including contact information and permission to discuss their experiences?