eMaids

What specific operational or performance issues led to the 8 unit terminations in 2024? Can you provide details on the triggers and cure periods involved?

The termination rate of 18.2% is significantly above industry norms. What are the primary reasons franchisees are being terminated, and are there patterns in geography, franchisee profile, or business model?

Given the system contracted from 47 to 44 units in the past year, what is the franchisor's growth strategy to stabilize and expand the system going forward?

The franchise fee of $19,900 is substantially below the category average of $30,000-$60,000. What is included in this fee, and what additional startup costs should a new franchisee expect?

Item 19 financial performance data is not available. Can you provide average unit volumes (AUV), gross sales ranges, or other financial performance metrics for existing franchisees?

What support and training does eMaids provide? The Support & Training score of 75/100 falls slightly below the category range of 76-90%.

Can you explain the 19 non-curable defaults listed in the franchise agreement and what actions would trigger immediate termination without opportunity to cure?

The binding arbitration clause requires disputes to be resolved in Dover, Delaware. Are there any cases currently in arbitration, and what types of disputes have historically gone to arbitration?

Renewal conditions require 8 specified pre-conditions to be met. Can you detail what these conditions are and provide examples of franchisees who were denied renewal?

The personal guarantee requirement extends to all holders of 5% or greater interest. How many franchisees have faced personal liability claims, and what were the circumstances?

With 0.0% transfer rate in the past year, how difficult is it for franchisees to sell their business or transfer their franchise to a third party?

The non-compete radius of 25 miles is relatively narrow for a cleaning franchise. How is this enforced, and have there been disputes over competitive activity within or near the territory?

System Health scored 19/100, significantly below the typical range. What metrics make up this score, and what corrective actions is eMaids taking?

Financial Performance scored 40/100, below the category range. What percentage of franchisees are profitable, and at what point do franchisees typically break even?

Can you provide a breakdown of the 8 unit closures in 2024 by reason (e.g., operator failure, economic conditions, relocation, franchisor termination)?

The 6.0% royalty rate appears standard, but are there additional fees, technology charges, or insurance requirements not listed in the Item 5 fee breakdown?

What is the typical revenue model for eMaids franchisees, and what percentage of revenue comes from residential vs. commercial cleaning?

Has the franchisor made any recent changes to the franchise agreement, contract terms, or renewal conditions that might affect current or future franchisees?