Eileen's Colossal Cookies

The franchise fee of $20,000 is significantly lower than the typical $35,000-$45,000 range for coffee and bakery franchises. What is the rationale for this lower entry cost, and are there additional upfront capital requirements not reflected in this fee?

Why has the system maintained exactly 27 units over 3 consecutive years with zero net growth? What is the franchisor's growth strategy and expansion target for the next 3-5 years?

The 1-year turnover rate of 21.7% is nearly triple the typical rate of 0.0%-8.2%. Of the 6 units that exited in the past year, can you provide details on why franchisees transferred their locations and whether any performance issues were cited?

Transfer rate of 18.5% is substantially above the typical range of 0.0%-6.9%. Do high transfer rates indicate franchisees are looking to exit the system, or are transfers typically to family members or other parties who continue operations?

Average gross sales of $604,726 are below the typical range for this category. Can you provide a breakdown of sales performance by unit, including the range between top and bottom performers, and explain any outliers?

The non-compete clause of 50 miles is double the typical upper limit of 25 miles. How is this 50-mile radius enforced, and what specific business activities are prohibited for departed franchisees?

Contract terms show only 10 termination causes compared to the typical 14-23 for this category. What are the specific circumstances under which the franchisor can terminate a franchisee agreement?

Renewal conditions are listed at 5 compared to the typical 7-9. What conditions must a franchisee meet to qualify for renewal at the end of the initial 10-year term?

The franchise disclosure mentions required exclusive purchasing from franchisor-approved suppliers with no alternative sourcing options. How does the franchisor ensure pricing remains competitive, and what is the average markup on these required products?

Can you provide the names and contact information for at least 10 current franchisees who have operated for the full initial term, as well as at least 5 former franchisees who have exited in the past 2 years, so I can conduct independent reference checks?

How many of the 7 transfers in the past year were initiated by franchisees versus encouraged or required by the franchisor? Were any transfers made due to underperformance?

What support, training, and operational resources does the franchisor provide to help franchisees improve performance and reach the average sales benchmark of $604,726?

The System Health score is 50/100 and Risk Factors score is 47/100. What specific operational or financial metrics are driving these lower scores, and what initiatives is the franchisor implementing to address them?

Are there any pending litigation cases, regulatory investigations, or disputes with franchisees that have not yet been resolved as of the most recent franchise disclosure update?

What is the historical renewal rate at the end of the initial 10-year term? How many franchisees have renewed versus exited after their first term?

The transfer fee is only $7,500, well below the typical $8,750-$20,000. Does this low fee incentivize transfers, and what does the franchisor receive in exchange for facilitating a unit transfer?

Item 19 shows median gross sales of $573,426. What percentage of franchise units generate sales above this median, and what percentage fall significantly below?

Are there any restrictions on the types of products Eileen's Colossal Cookies franchisees can sell, or requirements to maintain specific product lines? How frequently does the franchisor modify the required product menu?

Can you explain the breakdown of the 21.7% 1-year exit rate between voluntary transfers (18.5%) and actual closures (approximately 3.2%)? What factors contributed to each closure?

What ongoing fees, beyond the 6.0% royalty, do franchisees pay for technology, marketing support, supply chain management, or other operational services not explicitly listed in the fee structure?