East Coast Wings + Grill

Can you explain the unusually low turnover rate of 0.0% compared to the casual dining industry average of 4.0-16.35%? Is this reflective of the franchise's maturity or recent establishment?

Given the $4,850 minimum monthly royalty regardless of sales performance, how many of your current 34 units operate below break-even profitability, and what is the average unit volume for units in the bottom quartile?

What is the actual closure or failure rate of units that have exited the system, and are there any units currently struggling that may be candidates for closure or renegotiation?

The agreement requires all owners and spouses to execute personal guarantees. Can you clarify what specific circumstances would trigger enforcement of these personal guarantees beyond the franchisee entity's obligations?

Can you provide a list of all franchisor-designated approved suppliers for the 8 required purchase categories (furniture, equipment, inventory, POS systems, signage, etc.) and the markup or pricing policies applied?

Your dispute resolution clause allows optional non-binding mediation but does not mandate binding arbitration. What percentage of disputes between franchisor and franchisees have reached litigation in the past 5 years, and what was the outcome?

The technology fee of $100 monthly has not changed based on your data. What systems and services does this cover, and how often are these services updated or expanded?

Can you detail the mandatory advertising requirements and how the 2.0% ad fund is allocated between national campaigns, local support, and administrative costs?

Given zero terminations reported, under what specific circumstances would the franchisor initiate termination, and what is the typical cure period provided for breaches?

The renewal fee is listed at $3,500. Are there any contingencies on renewal eligibility, such as required renovations or system upgrades, and what is the typical cost of these requirements?

Can you provide performance data showing the breakdown of your 34 current units by location, operational tenure, and average unit volume to assess consistency across the system?

The 2-year/10-mile non-compete is post-termination. Does this apply equally to voluntary transfers and non-renewals, or only to franchisor-initiated terminations?

Late payment interest is set at 1.5% monthly (18% annually). Are there grace periods provided before interest accrues, and what is your policy on partial payments?

Your Financial Performance score of 62 is above the typical range for casual dining (40.0-60.0). Can you explain what factors contribute to this outlier performance score?

Since your Risk Factors score of 80 also exceeds the typical range (61.0-78.5), what specific operational or financial risks does this reflect in your system?

The franchise has shown zero unit growth in the past year (34 units both current and 1-year ago). What is your growth strategy, and why has the system remained flat despite adding 2 units over 3 years?

Can you provide references from franchisees who have renewed their agreements, particularly those from 2019 or earlier, to assess long-term satisfaction and renewal rates?

Are there any pending or threatened litigation cases not yet reflected in your disclosure documents, and do you have any knowledge of disputes currently in informal resolution?

The agreement requires franchisor control over general operations and menu offerings. How much flexibility do franchisees have to adapt the menu or operations based on local market conditions?

Can you clarify the process and associated costs for transferring a franchise, given the $7,000 transfer fee and franchisor approval requirements?