Duraclean

Can you provide detailed reasons for the 7-unit net decline over the past 3 years, and specifically explain the 3 'ceased other' units in 2022?

What specific support and training services are included in the franchise agreement, given that Support & Training scores below the typical range at 75?

The Financial Performance score is 40, well below the typical range of 43-60. Can you clarify why no Item 19 financial performance data is provided, and are you willing to provide franchisee financial results or case studies?

Why is the total potential contract term only 5 years when the typical range for this franchise type is 10-20 years? What are the renewal options available after the initial 5-year term?

The technology fee of $99/month is below typical for this category. What technology platform and services does this cover, and how frequently are updates or enhancements implemented?

Territory is protected but not exclusive. Can you define the specific geographic boundaries of protected territory and explain what protections exist against franchisor-initiated encroachment?

There are only 7 termination causes listed in the franchise agreement versus a typical range of 14-22. What are the specific performance standards that could trigger termination, and under what circumstances would you allow contract buyout or cure periods?

Can you provide a detailed breakdown of the 4 unit closures in 2024, including owner demographics, average time in business before closure, and profitability status at time of exit?

The transfer fee is $13,250. What services and approval process are included in this fee, and under what circumstances could transfer requests be denied?

Given the 2-year non-compete clause with no specified mileage, what geographic restrictions would apply post-exit, and how is this enforced?

The franchise fee of $29,500 is below the typical range. What is included in the initial investment estimate, and what are the most common hidden or unexpected costs reported by franchisees?

What is the typical royalty structure and ad fund requirement, and why are these not disclosed in the franchise disclosure document?

Can you provide performance metrics for franchisees who have been in the system for 1, 3, and 5+ years, broken down by territory type and initial investment level?

Personal and unconditional guarantees are required from all owners, potentially including spouses. Under what circumstances could these guarantees be enforced, and what are the personal liability limits?

No litigation cases appear in the past 3 years, which is favorable. Can you confirm there are no pending disputes or regulatory investigations involving the franchisor or system units?

How does the 4.0% annual exit rate in the past year compare to the system's historical average, and what specific actions is the franchisor taking to improve unit retention?

What happens if a franchisee chooses not to renew after the initial 5-year term? Are there renewal fee requirements, and is the non-compete period applied to non-renewals?

Can you explain the 1.0% non-renewal rate reported for the past year? How many franchisees chose not to renew, and what were their stated reasons?