Crepe Delicious

Can you provide detailed information about the 4 unit closures in 2024? What were the stated reasons for closure, and were they due to financial performance, operational challenges, or external factors?

With a 44.4% closure rate in 2024, what changes or support has the franchisor implemented to address unit viability and prevent further closures?

Given that the System Health score is 10/100 (significantly below the typical range of 50-75), what specific operational or system-level issues are contributing to this low rating?

The Risk Factors score is 13/100, well below the typical range of 60-78. What are the primary risk factors identified, and how does the franchisor plan to mitigate them?

Can you explain the 1-year transfer rate of 11.1%, which is above the typical range of 0.0-7.03%? Are there specific challenges that are causing franchisees to seek transfers?

What is the average unit volume (AUV) or median gross sales for operating Crepe Delicious locations? Why is Item 19 financial performance data not included in the Franchise Disclosure Document?

The non-compete clause restricts business within 25 miles for 2 years. How is this 25-mile radius determined and enforced, and have there been disputes over this broader-than-typical restriction?

Renewal conditions are 6, below the typical range of 7-9. What are these specific renewal conditions, and how strictly are they enforced? What percentage of franchisees successfully renew their agreements?

Can you provide information about the 1 unit transfer in 2024? Was this a successful transfer to a new operator, or does it indicate a franchisee exit?

The initial investment is $35,000 with a $10,000 transfer fee and $7,000 renewal fee. What is the total estimated investment including equipment, buildout, and working capital to open a Crepe Delicious location?

Given the lack of litigation history, have there been any informal disputes, complaints, or issues between franchisees and the franchisor that were resolved outside of formal legal proceedings?

What training and ongoing support does the franchisor provide to franchisees? Given the System Health score of 10/100, what specific operational support exists to help franchisees succeed?

With only 9 current units, how does the franchisor's business model support operations and growth? What are the plans to expand the franchise system?

Are there any territorial disputes or encroachment concerns among the 9 remaining units despite the protected territory designation?

What percentage of franchisees achieve profitability within their first year, and what is the average break-even timeline for a Crepe Delicious location?

Can you clarify the 16 non-curable defaults that allow immediate termination without a cure period? What actions would trigger immediate termination?

The post-term non-compete restricts any crepe-based food or gelato business for 2 years within 25 miles. Has the franchisor enforced this restriction against any former franchisees?

Given the encroachment protection feature with non-exclusive territory, have there been instances where the franchisor opened or approved competing locations near existing franchisees?

What support or transition plan does the franchisor offer to franchisees considering exit? Are there any associated costs for closing or transferring a location?

Can you provide references from current and former franchisees, particularly those who closed units in 2024, to discuss their experience and reasons for exit?