Crawl Space Ninja

The system has declined from 22 units to 18 units over 3 years with a 3-year turnover rate of 27.3%. What specific factors does the franchisor attribute to unit closures and terminations, particularly the 3 terminations in 2023?

Seven units were terminated over the past 2 years (3 in 2023, 2 in 2024) while non-renewal rate is 0%. Can you provide details on which of the 26 termination causes were most frequently invoked and specific examples of franchisee violations?

The agreement contains 26 termination causes, significantly above the typical range of 14-21. Which of these 26 causes are considered non-curable and result in automatic termination versus those allowing a 5-day cure period?

Bottom quartile unit sales are $519,762, which is higher than typical for this franchise category. Can you clarify what percentage of current units fall into the bottom quartile and what sales performance benchmarks exist?

The initial franchise term is only 5 years compared to the typical 10-year industry standard. How does this shorter initial term affect franchisee investment recovery and long-term business planning?

What specific minimum annual revenue performance requirements must be maintained, and what are the consequences for failing to meet these minimums short of termination?

The franchise agreement includes 8 renewal conditions beyond the $5,000 renewal fee. Can you detail these conditions and explain how often franchisees are denied renewal based on each condition?

Personal guarantees are required from franchisees and spouses with 18% interest accruing on late payments. What percentage of franchisees have experienced late payment issues, and how frequently does the franchisor enforce personal guarantees?

All disputes must be resolved through binding arbitration in Knoxville, Tennessee, with class actions waived. Have any franchisees challenged this arbitration clause or filed disputes outside this framework?

Franchisees must purchase from the franchisor or approved affiliates in 5 categories (cleaning materials, drainage supplies, air filtration, sealant, repair equipment). What are the average annual costs for these required purchases, and what markup does the franchisor apply?

System Health scored only 22/100, well below the typical 50-70 range, while Support & Training scored 95/100, above the typical 79-90 range. What does this scoring discrepancy indicate about the franchisor's support relative to actual unit sustainability?

Three units were transferred in 2024 compared to zero transfers in 2023. Are these transfers driven by franchisee-initiated sales or franchisor-directed replacements due to underperformance?

The System Health score of 22/100 is critically low. What specific metrics or conditions drive this score, and what improvements has the franchisor implemented to stabilize unit retention?

Non-compete restrictions cover 25 miles and 2 years post-termination for any crawl space or basement service business. How aggressively does the franchisor enforce this restriction, and have there been litigation cases over non-compete violations?

Technology fee is $121 monthly, significantly below the typical $156.50-$599.00 range for this franchise type. What services, tools, or software does this fee cover, and are there additional technology costs or mandatory upgrades?

Given the 11.1% termination rate, what support or remediation programs does the franchisor offer to franchisees at risk of default before moving to termination?

Can you provide the specific revenue performance thresholds that trigger review for potential termination, and how many franchisees are currently under review or on performance improvement plans?

Of the 6 units that closed in 2023, were any due to franchisor action versus pure market conditions or franchisee decision to exit?

The post-term non-compete covers any Crawl Space Ninja location, extending beyond the franchisee's own territory. How is 'any Crawl Space Ninja location' defined, and does this apply nationally or regionally?