Cooper's Scoopers

The franchise fee of $150,000 is significantly above the typical range for pet service franchises. What specific services, training, equipment, or technology does this initial investment include that justifies this premium pricing?

Can you provide a detailed breakdown of all 16 litigation cases, including case names, dates, nature of disputes, outcomes, and settlement amounts if applicable?

What is the status of the 1 currently pending litigation case, and how might an unfavorable outcome affect franchisees' operations or financial obligations?

Why did the franchisor initiate a lawsuit against a franchisee (the 1 case where franchisor was plaintiff), and under what circumstances would the franchisor pursue legal action against franchisees?

Given that 15 of 16 cases involved the franchisor as defendant, what are the primary categories of claims filed against the franchisor, and have patterns of complaints emerged?

The Territory & Contract score of 50 is significantly below the typical range of 75.0-95.0. Why does the franchise offer non-exclusive territories without encroachment protection, and how will the franchisor manage potential territory conflicts?

The initial term is 10 years with no renewal options listed. Are renewal options available after the initial term, and if so, what are the conditions and fees required for renewal?

The Support & Training score of 68 is below the typical range of 77.5-91.0. What specific training and ongoing support does the franchisor provide, and for how long is training and support available to franchisees?

With only 2 renewal conditions specified compared to a typical range of 6.5-9.0, what factors determine whether a franchisee's renewal will be approved, and what can disqualify a franchisee from renewal?

How many franchised units currently operate, and why does the system show zero units across all reported years (2022-2025)? Is this a newly launched franchise?

The Financial Performance score of 40 is below typical range. Does the franchisor have franchisees operating units currently, and if so, why is Item 19 financial performance data not being provided?

The franchise requires personal guarantees with joint and several liability from all individual signatories. Does this mean all co-owners are personally liable for 100% of all franchise agreement obligations, even if they hold minority ownership stakes?

All disputes must be resolved through binding arbitration in Virginia Beach, Virginia. What are the typical costs of arbitration proceedings, and can franchisees recover attorney's fees if they prevail in arbitration?

Can you provide references from current or former franchisees, particularly those involved in or aware of any of the 16 litigation cases, so I can understand the nature of disputes?

What protections exist to prevent the franchisor from opening company-owned units or awarding new franchises within my 25-mile non-compete radius, given the non-exclusive territory provision?

The transfer fee is $10,000. Are there any other fees associated with transferring a franchise to a new owner, such as training fees or renewal fees for the new franchisee?

What specific metrics or conditions would cause the franchisor to terminate a franchise under the 12 stated termination causes, and what notice period is required before termination?

Investment Costs score 58, below the typical 68.5-78.5 range. Beyond the $150,000 franchise fee and $200 technology fee, what are all required startup costs (equipment, inventory, working capital, etc.) to launch a unit?

Are there any pending regulatory investigations or compliance issues that may be contributing to the high litigation history against the franchisor?