College Hunks Hauling Junk & Moving

The system contracted by 16 units over the past year despite a low 0.5% termination rate. Can you provide details on the 30 units that closed in 2024—what were the primary reasons (market conditions, franchisee decision, lack of profitability, other)?

Closure rates have accelerated significantly year-over-year (9 in 2022, 20 in 2023, 30 in 2024). What operational or market changes occurred during this period that may have contributed to this trend?

With a 15.8% one-year turnover rate well above the typical range of 1.1-12.4%, how does this compare to your 3-year and 5-year average turnover rates? Are closures stabilizing or continuing to accelerate?

The transfer rate of 12.1% is nearly double the typical range. Are these franchisees transferring out due to profitability concerns, or are they being acquired by other franchisees expanding their territories?

There is 1 pending litigation case where the franchisor is the plaintiff. Can you disclose the nature of this case, the defendant (franchisee, supplier, or other), and what it relates to?

The franchise agreement specifies 25 non-curable defaults. Can you provide a list of these 25 defaults and examples of how they have been enforced against franchisees?

Median gross sales of $1,108,907 significantly exceed the typical range for this category. However, bottom quartile sales of $501,788 are above typical, suggesting even underperforming units generate substantial revenue. What is the typical net profit margin for a bottom quartile unit, and at what sales level does a unit become unprofitable?

The spread between bottom ($501,788) and top ($3,093,559) quartile sales is substantial. What factors most significantly impact unit performance—territory demographics, franchisee experience, initial investment level, or operational execution?

The non-compete radius of 20 miles is shorter than typical (25-40 miles). How is this enforced, and has the franchisor taken action against former franchisees who violated this restriction?

The renewal agreement requires meeting 13 specified conditions without a cap on compliance costs. Can you itemize these 13 conditions and identify which ones typically require significant capital investment to achieve compliance?

With 25 possible termination causes in the agreement, how many franchisees have been terminated for cause in the past 3 years, and what were the top 3 causes?

The franchise fee is $55,000 with a $15,000 transfer fee. What does the initial franchise fee cover, and are there hidden costs (equipment, training, insurance, initial inventory) that franchisees typically incur before opening?

System Health score is 26/100, well below the typical range of 50-70. What does this score reflect, and what specific challenges is the system facing operationally?

Item 19 financial performance data shows strong sales, yet the system is contracting. Are closing franchisees typically unprofitable units, or are some profitable franchisees choosing to exit the system?

Can you provide a breakdown of the 30 units that closed in 2024 by state/region and by franchisee tenure (e.g., how many were first-time franchisees vs. multi-unit owners)?

The franchise agreement grants the franchisor the right to establish maximum, minimum, or other pricing requirements for designated suppliers. Have pricing mandates been implemented, and if so, what impact have they had on franchisee margins?

How many franchisees are multi-unit operators, and what is their retention/exit rate compared to single-unit operators?

The Renewal Conditions Count of 13 exceeds typical. Are renewal conditions typically achievable for average-performing units, or do they effectively force some franchisees out?

Given the 7% royalty and 2% ad fund, plus mandatory supplier purchases, what percentage of gross revenue does an average unit spend on ongoing franchisor fees and required purchases?

Can you clarify the distinction between 'Closed,' 'Terminated,' and 'Ceased Other' in your reporting? How many of the 30 2024 closures fall into each category, and what does 'Ceased Other' mean?