Caring Senior Service

The technology fee of $1,045 monthly is significantly higher than typical for this franchise category—can you detail exactly what technology services and software are included in this fee, and are there any options to reduce or eliminate this cost?

Can you explain why the initial franchise term is 5 years when the typical range for senior care franchises is 10 years, and how this shorter initial period affects franchisee security and investment recovery?

The agreement lists 25 termination causes, which is above the typical 15-21 range—can you provide the complete list of these causes and clarify which are curable versus non-curable?

The non-compete restriction is 15 miles, below the typical 20-46.25 mile range—does this narrower radius provide adequate protection for existing franchisees, and can you explain the rationale for this narrower restriction?

What is the breakdown of the 8 transfers that occurred in 2023—were these transfers approved at the same rate as other requests, and what fees or conditions are typically imposed during a transfer?

Can you provide details on the single closure that occurred in 2024 and the one termination in 2023—what were the underlying causes, and are these cases still under any dispute or legal review?

The franchisor retains the right to set maximum, minimum, or other retail pricing—how frequently does the franchisor adjust pricing mandates, and what flexibility do franchisees have to adjust pricing based on local market conditions?

Regarding the personal guarantee requirement covering all agreement provisions without limitation, are there any circumstances under which this guarantee can be limited or released, particularly as the franchise matures?

Can you clarify the 9 renewal conditions listed in the agreement—what specific performance or compliance metrics must be met to qualify for renewal, and what is the approval rate for renewal requests?

The transfer fee of $9,800 is below typical range, but the renewal fee is $5,000—are there any other undisclosed fees, assessments, or mandatory purchases that franchisees encounter during their term?

Given the requirement to purchase equipment, furniture, and software solely from franchisor-approved suppliers, can you provide the list of approved suppliers and clarify if competitive bidding is allowed?

The post-term non-compete includes a 15-mile radius around any other franchisee location—how many current franchisees exist, and could this create a situation where exiting franchisees face severe geographic restrictions?

Can you provide the full Item 19 disclosure document, including the number of units reporting financial data, breakdown by territory/market, and any caveats about performance variability?

With only 62 units currently operating and 57 one year ago, what is your growth target for the next 3-5 years, and what level of franchisor support is allocated to help franchisees achieve targets?

The indemnification clause requires franchisees to indemnify the franchisor against all losses, including those arising from franchisor negligence—can you explain the scope of this indemnification and whether it covers franchisor intentional misconduct?

Are there any pending or threatened litigation cases that are not yet disclosed in public filings, including disputes with franchisees, employees, regulatory agencies, or suppliers?

Given the high support and training scores (95/100), can you detail the specific training provided to new franchisees, ongoing support available, and how disputes over service quality or support adequacy are resolved?

Can you explain the cure period structure (5 days for abandonment, 30 days for other failures) and provide examples of situations where franchisor has exercised cure rights versus termination?

What is the composition of the 57 existing franchisees by ownership structure (individual, multi-unit, corporate), and what is the average tenure and revenue per unit?

Are there any restrictions or requirements around staffing levels, caregiver qualifications, background check standards, or insurance coverage that franchisees must maintain, and who verifies ongoing compliance?