Buona

The technology fee of $433/month exceeds the typical range for this category—what specific services and systems does this cover, and how is it calculated?

Your reported median gross sales of $3.35 million significantly exceeds the category average—can you provide breakdown data on whether all units achieve similar sales levels, or if this represents outlier high performers?

The transfer fee of $30,000 is approximately 2x the category average—what restrictions apply to franchisee-to-franchisee transfers, and can this fee be negotiated?

Your system reports zero unit terminations and zero transfers over 3 years—can you explain the reasons some units may have exited in earlier periods, or confirm this is genuinely a new/stable system?

The franchise agreement lists 22 termination causes compared to the category average of 15-20—can you identify which specific breaches allow immediate termination versus those with cure periods?

What exactly triggers the 19 non-curable defaults that allow immediate termination, and how often has the franchisor exercised this right historically?

The 10 renewal conditions exceed typical levels—what are the specific mandatory remodeling requirements and associated costs at renewal?

Can you clarify the operational control provision requiring purchases from franchisor-designated suppliers in 5 categories—which categories and what is the franchisor's markup or profit participation?

The franchise fee of $40,000 and renewal fee of $7,500 represent above-average costs—are there any circumstances under which these fees can be reduced or waived?

Your royalty rate of 4.0% is below the category average of 5.0-6.0%—is this rate locked in for the full 25-year potential term, or does it adjust at renewal?

Item 19 financial performance shows gross sales of $3.35 million—what is the median or average net operating income and what percentage of franchisees achieve profitability?

How many of your current 31 units are company-owned versus franchisee-owned, and what is the performance comparison between the two?

The agreement requires personal guarantees from all owners—are there any circumstances where the franchisor has pursued personal guarantees against franchisees for debt beyond the franchise fee?

Can you provide details on any disputes, complaints, or regulatory actions filed against Buona in the past 5 years, even if not resulting in formal litigation?

The non-compete clause covers 2 years and 10 miles—does this apply both during and after the franchise term, and what activities specifically are restricted?

What support and training does Buona provide, given the 100/100 support score, and are there ongoing training requirements or costs beyond the standard fees?

The system grew from 26 to 31 units in 2 years—what is the pipeline of approved franchisee candidates, and what is the franchisor's growth target for the next 3 years?

Can you explain how the franchisor establishes maximum resale prices and mandatory business hours, and what flexibility exists for franchisees to adapt to local market conditions?

The agreement references indemnification and holding harmless obligations—what specific liability exposure have franchisees faced, and does Buona carry errors and omissions insurance?