What is the status of the 1 pending litigation case, and what are the specific claims and parties involved?
#1
The franchisor initiated 1 case against another party in the past 3 years—can you provide details on the nature of this dispute and its outcome or current status?
#2
Why has the system contracted from 16 units to 12 units in the past 3 years? Can you explain the specific circumstances of each of the 8 exits (closures, transfers, or other)?
#3
Given the 20% turnover rate in the past year, what are franchisees reporting about profitability, operational challenges, or market conditions affecting their decisions to exit?
#4
Despite strong unit-level sales (median $3.1M), why are franchisees transferring or closing their units at above-average rates?
#5
The transfer fee of $25,000 is above typical levels—how does this compare to renewal fees, and what conditions must be met for a transfer to be approved?
#6
Why does the franchise require a 6-category approved supplier policy for food, beverages, and equipment, and what percentage of operating costs do franchisees typically spend with approved suppliers?
#7
Can you explain the 6 renewal conditions required after the initial 20-year term, and what percentage of franchisees historically renew versus exit?
#8
The non-compete restriction extends 25 miles for 2 years—how strictly does the franchisor enforce this, and are there any documented cases of enforcement action?
#9
What specific support and operational controls does the franchisor provide to help franchisees improve or maintain unit profitability given the recent exit trends?
#10
The franchise requires personal guarantees from all principals and their spouses—can you clarify what specific liabilities this covers and any historical examples of enforcement?
#11
What is the average unit closure costs or losses franchisees have experienced, and does the franchisor provide exit planning or transition support?
#12
How many of the 5 recent exits were due to economic conditions, franchisor-initiated changes, or franchisee choice, and what patterns do you see?
#13
Given the 20-year initial term, what recourse do franchisees have if the franchisor significantly changes operational requirements or support after 5-10 years?
#14
What is the current financial performance breakdown for the 12 remaining units—are some units significantly outperforming others, and what factors drive those differences?
#15
The cure period for payment defaults is 5 days—has the franchisor terminated any franchisees for this reason, and what percentage of franchisees have received cure notices?
#16
Can you provide the actual names, locations, and contact information for the most recent franchisees who exited so I can discuss their experiences directly?
#17
What happens to a franchisee's exclusive territory if they transfer their unit or if the franchisor declines to renew after 20 years?
#18