Big Apple Bagels

Given that gross sales ($590,917 median) are substantially below the category average of $817,213.75, what factors contribute to this performance gap and what support does the franchisor provide to improve unit sales?

Can you provide a breakdown of the 8 transfers that occurred over the past 3 years? Were these primarily due to owner retirement, relocation, or other factors?

The transfer rate of 8.2% exceeds typical rates for quick service restaurants—do you track reasons for these transfers and is this trend increasing, stable, or decreasing?

What specific strategies or interventions does the franchisor employ when a unit's sales fall below the median of $590,917?

With territory being non-exclusive and no encroachment protection, how does the franchisor prevent multiple franchisees from operating in close proximity to each other?

Can you clarify the definition of 'competitive business' referenced in the post-term restrictions, particularly regarding bagel-related products sold through other channels or formats?

The 2-year, 10-mile non-compete applies to 'any other franchisee location'—how is the proximity enforced if franchisee locations are not territorially defined?

What is the franchisor's policy on unit relocation or expansion beyond the initial location?

Are there any Item 19 performance representations that break down sales by unit type, location category, or franchisee tenure that could explain the below-average sales figures?

How many of the 49 current units are owned by franchisees versus franchisor-operated, and do franchisor-operated units perform differently than franchisee units?

What training and ongoing support programs are provided, and how frequently do franchisees receive coaching on operational improvements or sales optimization?

The termination rate is 0.0%—is this due to strong franchisee compliance or a franchisor policy favoring remediation over termination?

Can you provide details on the 2 closures in 2022 and the 1 closure in both 2023 and 2024? Were these due to owner choice, economic conditions, or franchisor decisions?

What are the 'other ceased' units listed in the exit data (2 in 2022, 1 in 2023, 1 in 2024), and do these represent permanent closures or temporary suspensions?

Given the binding arbitration requirement with an individual basis waiver of class actions, how would multiple franchisees with similar disputes pursue claims?

What are the specific operational defaults (beyond payment and insurance) that trigger the 30-day cure notice for termination, and how are these documented?

Can you explain the ongoing fees structure, particularly why the 'Ongoing Fees' score of 65 is higher than the typical range for this category?

Are there any technology or point-of-sale system requirements, and if so, are there mandated vendors or can franchisees choose their own approved providers?

What is the franchisor's policy on menu modifications, pricing decisions, and promotional activities at the unit level?