Ben & Jerry's Special Venue Scoop Shop Program

What specific circumstances led to the closure of 14 units in 2023, representing a sharp acceleration from 3 closures in 2022?

Of the 22 total units that have closed since 2022, how many were attributed to owner profitability issues versus external factors like location-based challenges?

Can you provide details on the 4 litigation cases initiated against the franchisor in the past 3 years and the 2 cases currently pending, including their nature and outcomes?

What changes were made to the franchise system or support structure in response to the 51.4% unit decline over 3 years?

Why does the System Health score stand at 0/100, and what metrics contribute to this rating?

The Risk Factors score is 18/100, significantly below the typical range of 65-80. What specific risk factors drive this low score?

Given the franchise fee is $18,000 (below the typical $30,000-$40,000 range), what is included in the initial investment, and are there required equipment or buildout costs not reflected in this fee?

Can you clarify the 13 termination causes listed in the agreement and provide examples of how these have been applied in practice?

The initial 5-year term is shorter than the typical 7.75-10 years for this category. What is the business rationale for this shorter initial commitment?

What is the scope of required renovation and modernization at renewal, and are there specific cost caps or owner protections against unlimited remodel demands?

How many of the 5 product categories requiring exclusive purchases from Ben & Jerry's designated suppliers are available through alternative vendors at competitive pricing?

Can you provide the specific performance metrics and compliance conditions referenced in the 9 renewal requirements, and what percentage of franchisees successfully meet all conditions?

What ongoing support and training services are provided, and why does the Support & Training score fall below the typical range at 80/100?

Are there any current or former franchisees in the system who can provide references on their operational experiences and profitability outcomes?

What is the typical payback period for the initial investment based on the median gross sales of $463,407?

Given the 2-year/5-mile non-compete, what restrictions apply to franchisees' ability to engage in other food service business after exit?

The Contract Terms score is 53/100 (below the typical 60-65 range). What specific contract terms are considered unfavorable, and are any negotiable?

How is the $5,000 renewal fee justified, and are there opportunities to negotiate this fee or its application?

Can you provide documentation on the personal guarantee and indemnification requirements, including specific examples of claims pursued against individual franchisees?

What is the current status and expected resolution timeline for the 2 pending litigation cases, and could they impact the franchise system?