Aussie Pet Mobile

The 3-year turnover rate of 18.7% exceeds the typical range for pet services franchises—can you provide specific reasons why units closed during 2022-2023, and what changes have contributed to the recent improvement in 2024?

Given that the franchise fee ($19,950) is significantly below industry norms while the transfer fee ($24,950) is significantly above, can you explain the rationale for this fee structure and how it affects franchisee economics?

Gross sales averages ($297,456) are substantially lower than typical pet services franchises ($385,014-$917,252)—can you clarify whether this reflects the franchise's business model, territory size, or other factors, and provide benchmarks for profitability?

The agreement requires 7-day cure periods for service mark violations (with cure to begin within 24 hours)—can you provide examples of what constitutes a service mark violation and how often franchisees face termination threats for this cause?

Regarding the single litigation case where the franchisor was defendant, can you provide details about the nature, outcome, and whether any systemic issues were identified or resolved?

The renewal conditions count (5) is below typical (6.5-9.0)—what specific conditions must franchisees meet to renew, and how frequently do franchisees fail to meet renewal conditions?

The support and training score (75) falls below the typical range (77.5-91.0)—what specific gaps exist in training or support, and what is your plan to improve these areas?

Personal guarantees are required from anyone with direct or indirect control, with spousal liability for married franchisees—how is spousal liability enforced in practice, and have there been cases where spouses were pursued for franchisor claims?

All disputes require binding arbitration with no appeal rights—can you provide data on dispute frequency, average resolution costs, and outcomes of arbitrations over the past 5 years?

The non-compete of 2 years/25 miles applies to all competing pet grooming businesses—how is 'competing' defined, and have there been disputes over whether specific businesses violate this restriction?

Minimum monthly royalties apply regardless of sales—can you clarify the current minimum amount and provide examples of how this affects franchisees during slow business periods?

The operational control clause restricts purchasing to franchisor or approved suppliers across 8 categories—can you identify all 8 categories and explain the approval process for alternative suppliers?

Risk factors score (42) falls substantially below the typical range (65.0-79.0)—what specific risk factors elevated the risk profile, and how are you addressing them?

The transfer fee of $24,950 exceeds typical fees by 66-334%—is this fee negotiable, and what percentage of franchisees' transfer requests are approved?

Given the system grew from 75 to 105 units in 3 years but experienced 15 closures, can you break down how many of the 8 transfers in 2023 involved existing franchisees versus new unit sales?

The franchise fee is below industry norms but transfer fees are above—is there a discount incentive for new franchisees compared to those transferring, and does this create tension between growth and retention?

Can you provide the median unit volume (MUV) or Item 19 financial performance data broken down by unit age, territory type, and franchisee background to help assess financial viability?

The late payment fee is currently $300 and subject to change—how often have these fees been increased, and what triggers an increase in this fee?